comfortable beds and clean rooms.

The reception staff were all friendly and smiled a lot but strangely seemed totally uninformed. On our first night (and it was our first night in Colombia so we were still feeling our way in a new country and new city) one member of reception staff recommended a restaurant to us. She gave us completely incorrect directions and when we did eventually find it, it was closed. This is just one example but we realised after the second day that there was no point in asking for advice or assistance because none of the reception staff seemed to know anything! We had the opposite experience inMexico City where we stayed in the Habita hotel which is part of the same group: at the Habita Hotel, ALL the staff were charming, courteous and always efficient and keen to help.

location and was clean, service staff was good

my AC in my room wasn’t working and their lack of commitment to fix the issue and make up for the inconvenience was poor.

Pros: 1) Quiet Location. Safe area, within walking distance to Zona Rosa (just a few blocks away). Plenty of restaurants and shopping. 2) Clean hotel and accommodating staff (great service). 3) Comfortable bed and spacious luxurious shower. 4) Nice bar and restaurant with pretty good breakfast options.

Cons: 1) I expected a higher quality of room for the price. The room didn’t really look like what I expected from the photos. I expected the room to look more immaculate and newer in appearance. 2) You are not at the center of Zona Rosa.

really wonderful staff, lovely bar, great cocktails. they were so helpful and made our stay in Bogotá really great! thank you!

nothing negative to say

it is very new, the staff it’s super friendly , the breakfast it is very reach and nice, close by everything walking distance, 500-600m and your are at the best malls, night life, casino and the best restaurants of Bogota. the hotel it is best value for money, just one street away from BOG hotel the prices are doble or more for same 5stars. also we did tur city, museum and Moseratte hill, amazing experience, the reception helped as to book a tur guy, was very secure. finally this zone it is the most secure area of Bogota, just come and enjoy the nice food, shopping and culture.

clean, nice, friendly

The staff was excellent for all shifts. very friendly and helpful . Shower with jet streams was amazing

Could not sleep at all.

Could not sleep due to loud noise from the a/c system. They did not bother to fix it despite multiple complaints. Ruined business meetings the next day. Ultimately had to leave the hotel and move to another one near Parque 93. They tried to move us to different rooms, all worse than before. Impossible to believe they are a 5star. Seriously need to review their service levels.

Unable to sleep. Ruined the whole experience of being in Bogota and early morning business meetings.

Avoid. Could not sleep and had to leave the hotel after one night. There was a loud noise from the air conditioning and they couldn't do anything about it. Suffered one night and they tried to move us to other rooms the following day, which were worse. Really disappointing experience. Impossible to believe they are a 5 star establishment. Decided to leave the next day and move to Hotel Estelar near Parque 93. Which turned out to be great.

Food was good and bar as well

The bathrooms in the room could be improved.

location, design, hospitality staff.

Needs some updates in maintenance, such us card readers, small fixes in switches and lights.

Nicely managed and very well run property! Great breakfast. A little ways from the main tourist areas, but well placed in the business district of Chapinero

Traffic to main tourist areas!

Staff was excellent and friendly Food was great quality Cleanliness Excellent location

Hook for hand towel needed Only one luggage rack Air con motor was loud - so couldn't sleep with it on

very clean, amazing location. The shower in the room was excellent. Included breakfast was perfect. The staff was great on WhatsApp.

The massage service was a bit strange, There was no one there to greet us at the spa (more like a room), we didn’t fill out any medical information forms and we couldn’t explain or communicate with the masseuses as they didn’t speak a word of English. We felt a bit uncomfortable but the massage was good overall.