BOG Hotel

The location was great, close to the restaurants and mall

- English speaking staff was very challenging to find - the hotel added extra charges that I wan not aware at the time of booking, such as mandatory hotel insurance and premium package. I asked to remove these charges and they refused and said it’s mandatory. Also, while checking out they have asked me to pay for room service that I have already paid in cash with tip!!. When I informed the reception they called in front of me the staff that delivered the food and she denied receiving any cash payment. I informed the receptionist that this is not acceptable and they can check the cameras and see that I paid cash. Then the staff said don’t worry we will handle it internally

Nice hotel in central Bogotá — a 10-minute walk to the downtown area with all the shopping and restaurants. The staff were friendly, breakfast was very good, and the room was clean and in good condition.

Luxurious, helpful staff, loved the rooftop pool and the gym, great location.

A decent hotel but somewhat tired. Some very friendly staff among them.

Very rude check in: Presented to pay a higher price than booked, with no warning or explanation. Asking why, resulted in a rather aggressive attempt that I had to buy an additional package. Had absolutely no need for this package and they finally accepted the original payment after a very persistent discussion. This is a somewhat tired 5 star hotel and generally not the feel expected. Breakfast buffet often ran out of some foods, even there was only few people.