Chen Sea Resort & Spa Phu Quoc

The breakfast & the room service meals we had were fantastic. The spa treatments were amazing. The turn down service was a real bonus. We arrived after midnight, & the Team had prepared supper for us & popped it in our apartment, that was a lovely surprise.

It would have been great to have a lounge suite in our living room area. There was only a very casual sofa seat, which was not very comfortable.

Private location, beautiful beach, spacious beachfront villa, exceptional staff, peaceful atmosphere, and immaculate grounds. The beach was kept spotless, the food was excellent, and it was the perfect place to relax

I came with my wife on our honeymoon and we absolutely loved it. The whole staff exceeded expectations in their hospitality and personalized touch. The resort is tranquil and super relaxing with an amazing private beach. The restaurant and spa are both excellent. The watersports equipment was an especially nice touch for me, good shallow water for windsurfing beginners. At all times we felt really welcome and looked after, with frequent complimentary small gestures for the guests that made our day. As an example, my wife misstepped and hurt her foot and the very same minute Mr Duong noticed and approached us from the far side of the beach to offer his help. Above and beyond is clearly the mindset for the whole hotel staff. Amazing experience. Thank you for everything to the whole Chen Sea team!

It's sad that the sea seems polluted at times, despite the hotel staff efforts to clean the garbage - but again that's all of Phu Quoc I suppose

The setting was beautiful. Lovely location. Breakfast had a lot to offer and a nice pool. The food at dinner was good.

Was very dated needs a lot of work doing to it. The rooms are old and not very nice. The outside bath is chipped and furniture old. There is no pool service if you want a drink and it’s hard to find someone available for service. There is no water in the restaurant if you fancy just a cold glass as all water is warm to refill bottles. The airport transfer they offer is a lot more than making your own way to and from. The air con didn’t work very well and the one time we asked for an opener to the room this couldn’t be done. Its definitely not a 5*