The breakfast was delicious and the staff were very attentive and friendly

Bellboy Javier was extremely friendly and helpful. Different toiletries available in rooms, including shaving kit. Friendly staff, kept our bags in reception without hesitation.

The rooms are not worth hype, seems like the hotel was really great at some point and needs some new love. Restaurant is dark, appears as it isn't open. The rooms are basic and small, no place to unpack. Arrived from another boutique hotel (Casona del Colegio) and half the price you can get much newer, ample, and comfortable room and a much better breakfast. Quite disappointed for with the stay, had received great comments about the hotel and was looking forward to it but it didn't live up to the expectations.

Great location. Wonderful city views from the rooftop. Attentive staff. Breakfast was good!

gym facility was closed

Good location to explore the old city

Pool and leisure areas limited and without shade

Location

No shadow place at the pool

nice rooftop. spa is recommended but remember to make reservations. receptionist is good in english.

the staff, cleanliness and location was excellent

there’s no enough towels in the bathroom

brilliant breakfast menu, wide choice rooftop bar is just amazing central located friendly staff

rooftop bar very occupied and visited by external guests, not just hotel guests rooms on 6th floor quite noisy, they are cleaning the rooftop bar until 23:30/0:00 rooms bit out-dated, especially the airconditioner. lot of noise and got 2 levels: off or freezing

location ,,, walking distance to everything

everything

It was clean

First day we ordered breakfats to the room and the food was kind of cold. Another day the soup in the restaurant was also cold. This should never happen at a 5 star hotel and to be honest I cannot say this is a 5 star hotel, more of a 4 star.

Everything about this hotel was exceptional! I've traveled a lot and I've never felt more welcomed and comfortable in a hotel. The staff is top notch and the hotel will have you in awe from the moment you walk into the lobby. Victor (receptionist) will meet and exceed all of your expectations.

NOTHING!

Friendly Staff

Service was phenomenal especially Víctor.

PLACE IS AMAZING, STARTING FROM THE STAFF TO THE ROOMS TO THE VIEWS. And not mention the location is right in the middle of everything in the wall city. I will definitely be back.

This property exceeded our expectations. It’s location is perfect and honestly the best view of the city is from its rooftop pool and restaurant. The pool area is small but it was never crowded during our stay. The drinks and food were delicious. At the pool Armando was charming and made excellent food and drink recommendations. The sunsets are incredible from the rooftop. The breakfast is to order with plenty of options and was always fresh and delicious. Sandra always had a smile when taking our order and even brought a pot of coffee to our room a few mornings before we heading down for breakfast. Sergio, Victor and Nelson made reservations for us for dinner and coordinated an excellent day at the beach in Playa Blanca with private transportation. It was an absolutely wonderful stay.

Having to leave.