Location

USB points were not working reported and it was not fixed. Down-lights were not working as well only plugged in lights were working. Bathroom tap was leaking water.

Excellent choices and quality

Nothing not to like😊

Delightful room, friendly and helpful staff.

nothing

The fitness facility is not what I would expect from this quality hotel.

The service at the Queen Victoria is exceptional. I am not saying this lightly since I have had the privilege to stay at hotels all over the world. The staff are just superb, at breakfast, the bar, the front desk. Nothing is too much trouble for them, they are organized, friendly beyond belief and huge fun. The sun shines even brighter when you enter the breakfast area and you’re greeted by ‘Carol’! It is rare to see someone so devoted to her guests and so skilled in her job! A true gem!

Comfortable room. Good facilities. Excellent breakfast. Staff were excellent. always smiling and wanting to help.

great location, lovely staff

The staff were all so friendly, location is perfect and a very good spa facility a few steps away.

The pool is not heated.

the location is the only thing I like in this hotel

everything else was terrible. the breakfast was very poor, they don’t service the room with coffee. you need to wait an ages to get what did you asked for.

lovely staff excellent location and breakfast

top location at the Waterfront

gym access not 24/7; from 8am-8pm only. no shower facilities at the pool.

Breakfast was amazing, really delicious, great quality, and big portions. The restaurant has views to Table Mountain, it was delightful to eat there every day. The management and reception staff including staff at door is amazing. They call you by your name, and always have a helpful or good word to say. We felt very welcomed every time we arrived back to our room. The location is simply the best out of all Cape Town. right next to the waterfront with plenty of restaurants, bars, promenades available. There is a big mall where you can shop for everything you need, also the boats for various excursions depart from there. The hotel is in an inside court, hidden and extremely safe, would recommend for families as well. Overall we are extremely pleased with our stay, thank you very much!

Unfortunately, we had a flood in our room from the room above on the 31st of December in the afternoon and all other rooms and nearby hotels were fully booked. I understand this situation is out of the hotel's control so they couldn't do much at that time. The staff from the reception and management was really nice, took our wet clothes and had them all cleaned free of charge to compensate for the unpleasant situation. However, I would have appreciated if the cleaning lady would vacuum the debris from the floor. Even if there were works happening to fix the leakage, we asked for the room to be cleaned, but it took more than a day for her to clean this up. She arranged our bed and bathroom but left the wet towels and dirt from the flood on the floor. On a similar note, the door of the room where the cleaning ladies stay is always open with dirty dishes, cleaning materials, and hotel supplies (water, shower gels) at the entrance. Every day on our way to the elevator we see it, I believe they should close the door and keep these items inside as it gives a bad visual impression to an otherwise clean and arranged hotel.

Friendly staff, close to the waterfront, breakfast outside ,even with limited places, loved the unexpected pool area in this part of town

Magnifying mirror in the bathroom missing, the view, irritating lights on/ out system

location

breakfast buffet selection, old decor.

it was a beautifully finished property spotless clean and very well located to the waterfront.. staff were out of this world.. so helpful & friendly

not one thing

location, comfort, staff friendliness

no comment needed

the breakfast was very good, the staff are bubbly and helpful, there is attention to detail 🙂

nothing the hotel lived up to expectations

Delicious breakfast; excellent location; friendly & helpful staff. Perfect stay!

nothing to complain about

Wonderful smell in lobby

the location and staff

nothing

Location is convenient

Attention to detail lacking : TV not working, no room service menu no Shiraz available, toilet flush does not reset, mini bar but no opener etc