Great location with lake view and fireworks! Nice onsen and great selection in food and well book on Buffett breakfast and dinner.

None

Beautiful view overlooking the Lake. The choice of breakfast food was excellent and the two Onsens on site were outstanding-one rooftop view overlooking the lake and volcano and the other with a tranquil enclosed outdoor garden. The staff were unfailingly helpful and my room was very spacious. A great place to stay

Facility is good, Onsen water excellent, basement is too shallow, but 8th floor is excellent! Got initial room with cigarette smell, went down to check-in, all sorts of excuses, but untimately came up, said smoking area is close by, should air out, I said we kept door open while I went down to get them but smoke smell still there. They got a triple room but just mattresses on the floor, less comfortable and not renovated other than bath bowel that was not well placed. Food was good, could be better, trying to make money from alcohol, using a lots of "chefs" is good show, but actual food product...so so. But, the location and ambience can't be beat!

Smokey room, did best to accomodate. Crowded place. Hire more front desk. Some basic maintenance men to fix tiles outside etc...

Good location and nice lobby/ corridor.

It seemed to be overcrowded during my stay in mid-July. Staff seemed to be overloaded thus not very helpful. The room interior was quite old, the windows had stains, the toilet was tiny (supposed most people would use the onsen), the AC was barely on and there was no way to adjust the temperature. There was no bathroom slippers. Good views though if you select lake side rooms.