臺灣員工態度很好很親切

房間整潔度不佳，在房間內發現壁蝨，餐點不好吃

A lovely onsen hotel overlooking the lake. The lake view from our room was wonderful and you could also see the nightly fireworks. Good food and plenty of it. Helpful and friendly staff. There is a bus stop outside the hotel where you can catch a bus to the Usuzan ropeway. Private baths are available for hire at an additional cost. This is a large hotel used by tour groups, but we didn't find that a problem. Good value for money. There is a shuttle bus to Toya station and when we left the staff waved an Australian flag to farewell us!

All good

Location is super good! The breakfast is also pretty good!

The price is a little bit higher…

Location

Email communication: only replied two times even I repeated sending emails for asking the access ways to hotel!

It's an old-schooled Onsen Ryokan (Japanese style Onsen hotel). No doubt that the facility is old but if you want to experience the old day Japan, this is the place! They have rooms with Tatami mats and futon. You can walk around the hotel in Yukata bathrobe. Onsen (hot tub) was amazing. Good breakfast. Amazing view of Lake Toya and Mt. Yotei. Free firework show every night.

Excellent location by the lake. Breakfast is so so only

Hotel is very very very old, doesn't seem to have been refurbished for a long time. Very basic amenities, no kettle in room

Location, near the Toya lake

The bed and pillows made your body itchy, suspected to have mites!

the lake view from our room was exceptional and we could watch fireworks warmly from our room (may 2023). location of this property gives it an undeniable edge. also the price is cheap BUT you get what you pay for… ie. not very high quality accoms.

our toilet in room 602 smelled like SEWAGE. no matter how many times we flushed the toilet to try to “clear” the pipes. the hotel is EXTREMELY dated and old (my guess is about 20-30 years old) but then again, there aren’t many cheap options in the area. if u walk along the promenade the high end modern hotels will cost 2x as much. but the price of this old hotel would get u a 4 star modern accoms in sapporo. the hotel is 2 stars at best. also if u have back pain issues i wouldn’t recommend staying in a tatami room where u have to sleep on the floor.