Hilton Baku

The exceptional view of beautiful Baku

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The staff was really great. Especially Munavvar at the reception was really supportive and helpful. My child had his birthday and they delivered a very yummy cake for his birthday.

Everything was likeable about the stay. The only thing was that my staff had booked 3 rooms initially which I wanted to upgrade to two suites but since the booking was done for three i couldn’t change it to two. Munavvar helped us upgrade the rooms to the Caspian Suites and provided one suite with an attached room which was more than our requirement. Other than this everything was great.

The location was amazing close to the sea front and to the old city. Good service and staff. We really enjoyed the breakfast and used the gym, spa and salon.

Air conditioning wasnt great in the hotel and the weather was really hot a humid. We had to request another room due to the room air conditioning not working properly (it was ok in the living room but not at all in the bedroom making sleep impossible). In fairness they sent an engineer to try to reolve immeidately then moved us to a better suite. After that they regulary checked in on us and looked after us to ensure our stay was perfect! Mr Said was amazing he checked on us every day and made sure the rest of the stay was excellent. He is a hospitality super star.

Great location. Panoramic cafe on 25th with iconic views over Baku. Daily complimentary bottles of water in the room.

Old style, carpet (not always cleaned) in the room and corridors, no green policies for towels. Lack of fresh air in room.