Very helpful and friendly staff, all toiletries provided for, large rooms and onsen on site

Aircon was hard to control, facilities were a bit old, the shuttle bus isn’t really frequent so if you have large luggage, be prepared to wheel it all the way down to the station yourself as taxis are hard to book

The rooms are really spacious. The view from our room was fantastic. We could use the Yuno Sato Onsen for free.

The rooms are a little bit old and need some renewal. Besides that everything was fine.

Comfortable stay very calm place

Très jolie chambre spacieuse avec vue sur les montagnes. Nous avons bien profité du Onsen Yume no Sato et pas mal de choix au petit déjeuner

Nous avons essayé de réserver un taxi pour le lendemain matin, faute de disponibilité, on nous a conseillé de nous rendre à la station à pied. Nous avons finalement pris le bus au pied de l'hotel mais c'est dommage de ne pas l'avoir mentionner.

部屋、大浴場が清潔だった。 食事は普通でした。 部屋が良かった分、期待していたので残念でした。

部屋のお風呂のシャワーのボタンが分かりづらくて苦労した。 洗面所の段差があって高齢者には大変。

Massive family room, really spacious. Great vibe. Onsen was magically, felt fantastic after a bath. Food was absolutely delicious, huge variety of Japanese dishes. Very friendly staff. The views are gorgeous. Breakfast then a quick onsen foot bath is the perfect way to start the day. Loved that they gave traditional kimonos for all guests.

Hotel looked a little bit dated. Like it was still in 1990. Would be nice if it was a little more modern.

It was a traditional authentic experience of a Japanese bath stay. The buffet dinner and breakfast were the best part of the stay as it gave us a glimpse into Japanese culture and sample a lot of new things.

it was quite expensive for what it was. hotel is very old and not comfortable for a family of 4. Public baths meant you had to be with other same sex guests and enter bath without any clothes, something our family wasn’t comfortable with. we opted for a private bath for additional fee. Overall, not a great fit for our family and the price was quite high.

The onsen was fantastic.

Breakfast closed too early. The room smelled unpleasantly.

Location, size of the rooms, onsen, breakfast, facilities.

Hotel looks old and rooms smell a bit old as well, but everything was very clean. Kids (18 and 16) loved it though.

it’s quiet and room is big. dinner buffet have great variety of food.

the tatami room is quite aged. some electrical plugs didn’t work

The room was spacious, beautiful and comfortable. Amazing hot tub on the terrace. Very good buffet, a lot of choices. The staff was very kind. The chef made special Tempura for me when he heard I was Gluten Free, that was so nice!

The buffet didn't have much GF options unfortunately, and we had a lot of trouble finding the private Onsen we booked so we payed the full price but only got to do half the time because we couldn't find the place! It's in a different building but it's written in Japanese only

Location was great, nice and quiet. I loved the yukatas and slippers provided for us to wear. We also had a massage at the hotel spa and it was fantastic. Foot spa was lovely

Mattresses were quite thin Would have loved access to the public onsen but unfortunately my partner and I have tattoos

nothing, except one staff who was fluent in English. He was very calm and friendly.

staff was friendly and not able to communicate in basic English.

The onsen was wonderful, we also had a private one in our room which was very nice.

Nothing

Interesting Japanese room. Excellent Onsen in neighboring building.

Tatami is not very comfortable to sleep on, but with two mattresses it was OK. Room had a bad smell. Breakfast buffet had quite strange options for Western taste.

buffet dinner and breakfast

did not set up futon even after request

Our first time at hotel with an onsen, and enjoyed the experience.

Transportation to and from the train station is difficult. Available but has limited capacity and if full, you must wait a half-hour, or hour for the next one if you are lucky to catch it during operating hours. Advised that a cab would take one-hour or more to arrive. We hoofed it to the station about twenty minutes away with heavy bags on a hill. Hotel should have its own shuttle service as the queue awaiting the next bus was quite long in the mid-morning.

room is big, hot spring is good

dinner, the food for 2nd period is not fully offered

Food is good, buffet have a good spread and staff at the restaurant are very friendly and polite.

Nevermind that it is too far from the train station, the lack of options to get to the hotel is appalling. It's a long walk from Hakone Yumoto station full of slopes. On the website they advice The Shuttle Bus that goes from hotels/inns to the station. Hotel Okada is the last stop. So imagine you are trying to get to the station to catch your train back to Tokyo but the shuttle bus service is full. We went during sakura season; it is peak tourist season and the lack of taxis and buses is a serious problem throughout Hakone. Call for taxi companies but they are always fully booked. Hardly able to flag one down on the streets. The hotel staff can only smile and apologize/ tell you to queue early for the shuttle bus when you can't manage book a taxi. Knowing the lack of taxis, we asked for a taxi at 8am for 10am but the taxi company refused. Was told by the staff to take the shuttle bus. Speechless. I dont think it costs much for a hotel on this scale to charter a mini bus during peak tourist season to ferry guests to the station. Heck, I would even be willing to pay a fee for this transport. Because there is literally no other transport options available unless you drive. Other than the transport, I felt that their public baths are not well maintained. Sandy floors, and the discolouration of the poolsides from the minerals in the bath water are honestly quite disgusting. But they have awesome hairdryers and the shampoo, bath amenities are pretty good.

Service

Not available

the outdoor onsen was marvellous.

hotel should provide free shuttle to station