everything

everything

Hospitality, the luxury and big room

location was good

breakfast can be improved

Good location, infrastructure, working personal

The rooms need renovation, especially the furniture and inventory in the rooms are outdated. For a 5 star hotel there was not enough options for breakfast.

I liked the warm welcome we received as soon as we arrived at the hotel, the cleanliness of the rooms and the great location at the centre of the city.

Nothing

Good location in Taksim, near by lot of shops & caffes, the stuff was very friendly, i liked the service. Rooms are clean and food is nice.

Hotel is to old needs a good renovation. Furniture extremely old & everything inside.

Everything. It’s in close walking distance to Istiklal Street and the Galata Tower. The rooms were clean and beds super comfortable. Staff were very friendly and obliging. Golden Horn views at breakfast are a bonus.

No English breakfast tea at breakfast, but that’s common for Türkiye.

The spa experience was lovely, we did a couples massage and the staff and masseuses were friendly and did a great job. The hotel itself was in a perfect location, included breakfast was great and worth it and the staff (manager and others) were incredibly friendly and helpful throughout our stay, including when we needed to change rooms twice.

The bed frames and mattresses in the rooms have clearly been in use for a long time and we ended up having to switch rooms due to the bed frame breaking on one side. The new room was better but the frame was still sagging on both sides and was not particularly comfortable for either of us.

nothing

The worst hotel I’ve stayed in Istanbul. the hotel is located in a filthy street and road. the staff is the most mean I’ve ever met in my life. I arrived at the hotel on January 1, 4a.m. and they didn’t offer any welcome drink or just water or say happy new year, they just wanted me to pay for the hotel though it was paid and I had only 100$ to pay. the receptionist started to calculate and said that I have to pay 400$, then 250$ and that the policy of the hotel is to charge me immediately and I can’t do it next day. when after all his crazy calculations I got angry, he said no problem we will charge you tomorrow. just to remind it was 4 am. they remembered about their policy on January 3 and invited me to make a payment though my checkout was on January 4. after some manipulations with my card they said the bank blocked my card. to say I was shocked is to say nothing. I was furious as it meant that I had to spend two days without any money. fortunately I went to the shopping center and it turned out that my card was available. I still don’t know why they did it at the hotel and why I couldn’t pay 100$ when I checked out. in the evening I spoke to the manager and of course he said he would try to sort it out and call me back later that day. and he never did! never!!! I stayed at different hotels in Turkey and the Swisshotel in Istanbul and have never seen such an attitude to the guests. these guys have only Liras in their eyes. I will never ever recommend this hotel. also it is very shabby and the smell in the lobby is so bad that you can have a headache after 1minute of staying there.

Amazing and very helpfull staff. Very clean and confy rooms with amazing view overlooking Golden Horn. Great service at Royal caffe.

Clean

Internet

staff was friendly, the location , cleanliness

the noise out side the hotel , the rate

Staff approach & enthusiasm.

The street facing windows allowed alot of noise to get in, the traffic is heavy during the day.