On arrival our room smelt so badly of mould. The supervisor on duty said all the rooms are mouldy due to the wet season. The supervisor upgraded our room. The upgrade still smelt but at least we had a balcony for fresh air. This was the only upside to our stay.

The room smelt terrible as it was very mouldy. The breakfast was almost inedible. The room was dirty. On the final night there was a fire alarm and the fire brigade were called. Over the loud speaker we were told to wait so they could see what was happening. Instead we left our room and evacuated. This was a breach of guest safety. It was serious enough to call the fire brigade, wait for them to arrive, and go to the 12th floor to asses the situation. In the meantime all guests were still in their room. Thank god there was no fire!!! If it’s serious enough to call the fire brigade, it’s serious enough to evacuate guests. Finally, We asked if we could park in the car park for 15 minutes to collect our luggage after a 4 night stay. Eventually the receptionist agreed before wanting to charge $15. Overall the staff seemed very inexperienced

Room was clean, spacious, great shower, great location. We left early for day trips and had a fabulous breakfast packed on the go from the cafe instead of the buffet breakfast.

The pool was cold and could of been a bit more inviting.

Spacious room and bathroom. The bed and AC were great - so comfortable Good location and close to the city centre

Staff weren’t particularly friendly or helpful, particularly at check-in and check-out….they seem not to want to engage, or ask “how was your stay?”, and in fact, the woman whom managed my check out, was quite rude. She showed zero interest in helping me store my luggage, and said nothing….all they really need to do is smile. Breakfast, including staff service….very ordinary and very impersonal

Location is wonderful, easy access to buses and taxis made moving around simple. Breakfast was great. The room was large and bright, aircon was very efficient.

Nothing really

Location

Room had a bad smell with a/c nor working properly

We had had an excellent room on 25th level, with sweeping views of Darwin Harbour. Complimentary continental breakfast was excellent, which set us up for the day. Restaurant staff were very friendly and efficient in their jobs. Front desk staff were extremely polite and very helpful. We really enjoyed our stay at Oaks Elan and are happy to recomend this hotel to anyone visiting Darwin. Regards Robyn and Ian Sydney-Smith

The pool was not circulating and the water was very cold.

Everything, good location, handy restaurant, great kitchen facilities and it was nice to have a balcony .

We were happy.

Location and Staff

All the rooms smell mouldy