Victoria Crown Plaza Hotel

I missed my flight to Abuja, so I came back to this hotel and once again, the experience was great.

This has been an excellent stay for almost a week in this hotel. The staff was very well trained, professional and friendly. The breakfast was wonderful and there were different options on different days. Also lunch and diner were great. Concerning the rooms, very nice designs, clean, comfortable and good A/C. Concerning the lobby, very nice indoor and outdoor area (outdoor bar with pool). I also very much appreciated the hotel security and convenient location close in the middle of Victoria Island. What stood out most again was the customer service. Whenever I needed assistance theyare there. So I would most definitely recommend this place to anyone visiting Lagos for either business or leisure with your family!!

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The environment, cleanliness, employees, and breakfast.

Hotel staff are the real assets at this hotel, friendly approachable and very apologetic about the many faults at this hotel. The room was spacious and comfortable, breakfast options varied and cooked well. Although you had to go to breakfast early to get hot food.... anytime after 10am and the food was lukewarm.

The wifi did not work when the tv was off.... the water frequently refused to heat up and I had to make do with cold showers. 1 towel was provided in the bathroom and no bath mat, increasing the risk of a slip and/or fall stepping out of the bath. The bathroom hadn't had a deep clean in years and there was ingrained dirt around the bath edges The plates and glasses in the restaurant were chipped with water marks, clearly old and in need of replacement. The hotel refused to accept the price quoted by booking.com insisting that it was "too low" and insisted on an extra £200+ or I would have to find alternative accommodation. I will be raising a separate complaint about this.