Das Hotel liegt sehr gut, sehr zentral. Es wird jedoch leicht mit dem größeren Mercure Hotel verwechselt. Das Personal, soweit anwesend, war sehr freundlich und hilfsbereit. Das Frühstück hatte eine gute Auswahl und war sehr lecker, sehr freundlich betreut.

Der Empfang ist nur von ca. 7h bis 18/19h besetzt. Elektronischer Check-in war kein Problem, aber abends wollten wir wg. defekter Fernbedienung des Fernsehens niemand mehr behelligen. Das Zimmer was räumlich eng, ? ausgebauter früherer Stall im Hinterhof? Im Hof zum Zimmer hatten die Raucher ihr Reservat, für Ex-Raucher unangenehm. Unter diesen Aspekten wirkte das Preis-Leistungsverhältnis unangemessen.

Bra läge, helt OK rum.

The mattress were good.

Not especially

Great Location. Breakfast was basic, but nice and fresh. Room was clean. Wifi worked well. Bed was comfy.

My room at the top of the hotel and had sloping ceiling which I banged my head on a couple of times (my Fault). This also made the room appear small (It was a single room). Shower cubical was a bit small for me. I was only staying at the hotel for 1 night, so these issues were not really that major.

Very near the historical town. Modern and fonctionnal hotel

The toilets just in front of the wall (not enough place from the wall). The twin beds very near from each other.

Great location, easy parking in garage, good breakfast

I prefer contact with people on check in and check out

Fabulous location! Clean, stylish rooms and lobby area; very good breakfast.

More control of room temperature. Easier after 6 check in. Stairs are difficult for some. Elevator use still requires 10 stairs with bags! Not clear on the website!

Location & staff

lack of certain items like a fridge in the summer is just diabolical .

so close to everything easy to find charming young receptionist excellent breakfast kettle and teabags in the room

nothing

Location was excellent, staff was helpful.

Quirky check in procedure, front desk not always staffed, which could be inconvenient for late arrivals

Couldn't be closer to Porta Nigra than this! :)

It's a great place, very convenient location, beautiful flat, very clean and equipped with all you need. We arrived late evening, there was tea, coffee, sugar, milk, very nice. There is a marker downstairs, 1 minute walk from the hotel, open till 9pm where you can get everything if needed.

A little old fashioned but very accommodating. Breakfast was good and we liked the private car parking as the hitel is located in the centre of town.

The key coding - at least the initial key code which you have to get right first time. The 4 digit code for outside and our room was fine.

Everything is very good

Noisy neighbors

Really great location... Room was very clean and comfortable. In room we had a kettle, tea, and instant coffee, wich i always find as a nice touch.

Close to the must see items. They allow us to park a car for a while after checking out.

Very complicated system for checking in/out. It doesn’t go straight away. They ask to proceed on their own website, for each room you booked. Especially I wish they would accept to use booking.com system for the payment.

Perfect location, you can easily reach everything worth seeing on foot. Hotel was very clean, and our room was tiny but well equipped and quite charming. Beds were comfortable. Also, sound isolation was way better than expected.

Sign-in process is unnecessarily complicated, but doable.

Location was good

The room was very mall and low. The most of the room area was so low that I could not stand strait up.

It was our 2nd time staying. They have made improvements since our last stay approximately a year and a half ago. Staff very friendly.

The chairs in the apartment are very uncomfortable. Since the couch served as pull out, there were no alternatives, except for the kitchen chairs.

steps from Porta Nigra wall! Amazing value, had room 23 in back- it was like a studio apartment! Well styled, comfortable, roomy, smelled good! Front desk was friendly and helpful!!! VERY happy with this one night stay! Highly recommend to anyone via tiring Trier!!!

I liked everything- no complaints

The location is perfect, very closer to center.

It has elevators but you have to take stairs no matter what.

The room is clean, confortable and is really well locate.

The wifi was terrible in my room.