superb

The room was very clean, bed confortable and extraordinary view on the Bund

I am sorry but this is not a 5* service, I was expecting reception to speak proper English, then I got changed my initial room (2815) for a lower quality room (615), I knew I booked for Deluxe River view but I am usually upgraded when going to such hotels and I felt they were downgrading me not explaining the real reason why they changed last minute room allocation. For the price paid, don't expect to receive an excellent treatment you are not as considered as in other competitor chains.

near to the river & and it’s quietness

The hospitality is perfect in everything. A relatively quiet room. The elevator doesn't get crowded. A foods are delicious. Mandarin’s staff is nice and friendly.

Breakfast at the lounge floor was great. The staff was very attentive. They helped us prepare gluten-free bread and lemon juice.

Diner buffet was a little bit disappointing, no so many healthy options.

Location was excellent. Breakfast was crowed but understandable; it was the May 1 holiday. Staff was doing everything they could to make table available ASAP. Food was OK.

1) Loud music playing at the pool and it wouldn't stop until 12:00 mid-night. It was extremely annoying. 2) Staff was polite dealing with customer but that's all about it. No one seems to be willing to go an extra mile making guests feeling more welcomed. For the record, I was never been greeted by anyone (even we look each other in the eye) during my 2-day stay at your hotel. 3) All in all, it was a great hotel in terms of its hardware and facilities, but fall short when it comes to customer service. A shame to its Forbes 5-star (1 of the only 3 in Shanghai) credential.

Everything was fine!

A+ for service. Due to a misunderstanding between the hotel, booking, and I, an extra night was booked under my name mistakenly. But the hotel were quick to fix that issue at no additional charge. Not only that but they upgraded my room, gave me a cake for my daughter's birthday, and they provided me with late checkout free of charge! The room I was given was amazing with absolutely breathtaking views of the bund and Pudong's financial district.

Nothing