Nothing

The hotel is old with no hot running water! Stay away from this place

The staff were very helpful and always friendly. There are a lot of seating areas in the lobby. The breakfast buffet had many choices and the breakfast menu was also available. Our room was very comfortable, the facilities we used - pool, gym - were good.

The Gym and pool were good.

Location, it is downtown but far from the areas what a tourist looking for. Maybe a perfect hotel for crew stuff but not for a tourist. There were fantastic stuffs who were helping by information and recommending some area. But some stuff were totally uninterested even to say hello, busy looking into the screen all the time.

comfy bed, spacious room,

smell of the air con in all areas - felt fusty. didn’t like that the hotel was part of a hospital - especially not knowing beforehand. restaurant really not good - definitely better leaving.

The room was nice and very spacious as well as the shower and bathroom. The bed is very comfortable and there is plenty of space to store stuff and open the luggage. The staff was nice and friendly everywhere. The roof-top has a nice view as well and the pool is nice and relatively big. The parking was easy and comfortable to use as well as not crazy with the prices. The breakfast was good and some of the items vary from a day to an other, it is nice to have other options.

The pillows were not to my liking, it looks like Latin America has different habits with pillows. The roof top pool is very nice but there should be more umbrellas for more shade during the sunny moments. Things were clean in general and that was enough for us but never impeccable. It is preferable to have a car as it is a little far from main things in the center. Even with all these small details we really enjoyed our stay and would book there again with great pleasure.

The people here were wonderful! It was the perfect location for us. Both restaurants are really good. The pool is peaceful and there is a nice view from the gym. Our room was spacious and comfortable and housekeeping always did a great job. My little poodle and I will be back again soon. Thanks eveveryone!

swimming pool

Pool was nice

Floors, room and AC smelled of mildew and humidity. All the finishes, flooring, desks, chairs looked either dirty, heavily used. Window shades didnt open all the way. Rain shower in room didnt work. Sauna didnt work

Everything

nothing

Spacious rooms and nice staff

*I chose this hotel because of its wellness facilities so I was very disappointed to discover that the steam room wasn’t working properly. It was creating steam but it wasn’t hot + I had to get the maintenance guy to turn it on! I’m. I’m not sure what was the problem with the actual steam and why it wasn’t getting hot but there was boiling hot water leaking near the door so when I was stepping out from the steam room I ended up burning my feet that are still trying to recover from the burn If I had know that the steam room is a false advertisement and doesn’t work I would have booked Ibis hotel which was only £50 for a night + closer to the centre. I paid almost £120 thinking that it would be nice to have a steam after a 16 flight but ended up burning my feet and not having the steam * also housekeeping had left an open half empty water bootle in my room upon check in which was probably left by they previous guest. The room looked clean so I guess they were rushing and weren’t paying attention to details

Spacious room with big bathroom. Room service was good. Staff was polite.

Location! It is faraway from downtown. If you are going as a tourist, this is not the best place to stay.

clean, great staff, good breakfast. it is secure.

sone noise from unknown source started so they moved us. sometimes you can hear music.

Location, size of room, pool, gym

Made the same comment in February. Facility is starting to look really tired and needs a little TLC. Pool towels and bedroom towels need to be completely replaced

is super clean and nice

*Frequent traveller with high expectations* I had several issues with other hotels around Cancun airport regarding cleanliness and staff attitude so I had low expectations for FP by Sheraton. Slightly further away from the other airport hotels, it costs 400 pesos and 15 mins in a taxi to get there- not bad. The hotel allowed me to check in early and stay during the day after checking out to use the pool and gym facilities. The staff were polite. I was pleasantly surprised at the cleanliness of the room. It wasn’t perfectly clean but it was the best I’ve experienced in Cancun. The shower had good pressure and temperature; black out blinds; some English speaking channels on tv; free water and coffee in the room. Overall better than I expected given some of the negative reviews for it. The rooftop pool and gym were nice and clean, not too many people about so I was able to read my book in peace. They also had shower and steam facilities that I was able to use before my flight. If I had to book another Cancun airport hotel I would choose this one.

There was an issue regarding the payment when I arrived as it was a few $ more than booking told me it would be, as it wasn’t much and they had upgraded me and allowed me to check in early I accepted the few $ overpayment. The food quality wasn’t great - but I’m a gluten free vegan so I often struggle. The staff did try to accommodate me, but if I could have found somewhere outside of the hotel I would have preferred that. It was the food that let it down, but again it wasn’t bad per se, just not some good Mexican I would have wanted.