Marlyn Lodge – City of London

Extremely clean, comfortable and well stocked.

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It's a very comfortable place. The room has everything one needs for a week-long stay. The kitchen and appliances are all brand new, including a full-size fridge with a full-size freezer, and everything is fully functional. The kitchen has everything you need, plus a brand new washing machine. The room has air conditioning, power charger towers with USB sockets, a vacuum cleaner, plenty of lights, and a great TV. There is a Tesco and a Sainsbury's literally around the corner, as well as some great places to eat around the new block at Whitechapel, closer to the Thames. It's a great location, not overcrowded, with great access to public transport. The towels were changed daily, the dishes were washed and the beans were cleaned every day while I was away. Amazing! The building itself and its corridors look a bit outdated, which can be misleading, but the rooms are newly renovated and excellent. I also felt very safe and extremely comfortable. The neighbourhood is also very safe. The staff are super friendly and helpful, especially the housemaid, who was great! All good! Highly recommended. Thanks!

The apartments are in an excellent location and were clean and fully equipped — no complaints there at all.

The management changed our booking without any prior notice. One of our two studios was replaced with a one-bedroom apartment, affecting two families travelling together. We only discovered this on arrival. While the apartment itself was fine, the lack of communication created an awkward and uncomfortable situation between friends who had booked identical accommodation. When I raised this politely, the manager's response was dismissive and condescending. He had previously written to us saying he preferred to hear about any concerns early so he could resolve them — yet when I did exactly that, I was met with a defensive, unpolite and unhelpful tone rather than the courtesy that was promised. Great property let down by poor communication and unprofessional customer handling.