The sea was beautiful

The new Manager has a big job on his hands to get this hotel back into shape. On arrival they ask you for your credit card so full payment is taken. That’s the very first thing they ask of you. The most unwelcoming treatment, and this carried on throughout. There were only three staff who were charming and gave good service. The lady sommelier was incredibly rude and would have only been charming if I had ordered a hugely expensive bottle. The drinks list is extremely expensive, cheapest bottle of wine is €120 and aperol spritz €26! We paid a little over £1000 per night, room was standard and in 8 nights our beds were turned down twice. The lack of hospitality and service runs all the way through, staff very rarely greet you. The were too many things that went wrong for me to list. I was not the only guest complaining. The Manager was eventually told by a member of his beach staff that we were unhappy and his guest relations lady Maria never bothered to let him know that I had emailed on the second day to speak with him but he was good enough to send a bottle of wine and apology card to the room which my daughter and I appreciated. The hotel has lost the opportunity of our return, that’s surely speaks for itself.

Location is excellent. Beach amazing.

Check in was very disorganized. Food and drinks are extremely and unreasonably expensive.

Berkan with everything

no negative points

the staff and service was 6 star level. the bedroom was lovely and the design if the hotel it is all def luxury.

Everything was absolutly amazing, beach, marina, location, restaurants, gardens, everything

cool water pool

great

Amazing top notch hotel with excellent staff (especially Mrs Nurcan at pool bar) . worth every penny you pay for the hotel

it would have better if we would have more plug in for charging phones and laptops at the same time. currently only two and no usb plug ins for charging

very very beautiful resort. I loved everything about it especially the view and the beach.

Staff are not professional enough. They need training. (Reception and breakfast restaurant). My first comment about the reception staff. I arrived late and upon check in. The guy at the reception informed me about the payment. I thought my payment was done already as It was non refundable. He kept asking me about an email. As i'm lying. I told him that i'll check with my bank. My reservation shows it's non refundable so I assumed the payment was done, because I did it during my flight. I told him if not. Then, I'll proceed immediately. The phone call took minutes.I couldn't track my bank texts for this reservation too, due to other different payments during my travel. I found out that the payment wasn't done, so I proceed and paid the full payment immediately. I again explained why I had to check which is my right, but I guess the language barrier could be the reason, he still was telling me the payment wasn't done. I told him ok, but let me check it from my end. it's clear for you, but nothing from my side. I believe to have a front desk team who doesn't speak English will always cause an issue and to have a team in front desk who doesn't welcome guests or to have friendly manners that will reflect badly the image of the resort. Second comment, Staff in restaurant especially the breakfast always talking as they are not in duty and the chief was checking his mobile and talking to the waiter as they are in break, not even greeting guest. That is not professional at all. The staff talks casually and the chef was checking his mobile and in conservation as well with other staff. That's said, the cleaning staff are sweet and professional and moreover the staff at the beach. They were greeting guests and very professional. Maybe it's better to have a staff members in front desk as the beach team. Finally, The wifi is bad and needs to be enhanced.

excellent location

the hair dryer in the room nearly caught fire and thankfully didn’t electrocute my wife while using it.. when reported to management they apologised but had no evidence of ever conducting a check on the appliance. I also had an ice pack that I asked receptionist to put in freezer but on check out the pack was cold but not frozen which meant I had to throw my medication away as it has to be kept cold

We celebrate my birthday there and that was just amazing everything perfect restaurants the service on the beach the shopping the room beautiful view just everything is perfect I will say this is European level

The beach area is beautiful and buddha bar beach food was great.

The breakfast was terrible. Definitely not 5 star quality. Also sometimes the staff would bring dirty glasses when we ask for water, etc. even at the breakfast, everything is not very clean.

beach, food, views

staff wasn’t help, quite rude, buffet breakfast options very minimal, has to pay to use the hotel pool cabana’s, overall wasn’t worth the money, I wouldn’t go back

Location, view from room, room itself were all very good.

Introduction to the room and place was poor. Key made it difficult to open door. Nobody showed us how to use air conditioning, lights, wifi, telephone, etc ie explanation was poor and the directions were not straight forward at all. Suppose to have additional bed in room, promised to sort out and it took several requests before it happened. Ordered a taxi in advance, night before, and taxi wasn’t there.

Everything! This is the best hotel hands down! Amazing Buddha Bar beach service, the deck over the ocean, the infinity pool....I could go on forever! Wow!!

Nothing. Everything was perfect!

The hotel extérieurs and facilities are very nice, the personnel was great as in all the hotels we stayed during our trip in Turkey. Turkish people are amicable, helpful and proper. Breakfast was excellent ! All kind of juices were prepared on the spot ! The pool is very nice as well as the terrace furniture. Valet parking very helpful.

The hair salon facilities and services are not top, however the prices are in euro, although these are local services. Manicure and pedicure without varnish was 80 euro while in a regular salon you pay in Turkish liras and the price is the equivalent to 10 euro. Their currency is suffering of course but it should not be the client who pays for their currency fluctuation. We stayed in 5 star hotels during our one month trip in Turkey and aside from the room rate, everything else was charged in Turkish lira. I believe that while in Turkey as in every other country the charges should be made in the local currency. Marriot is not in compliance. At the time of checkout they make their own currency exchange and the prices are much more higher than originally listed. When the charge for the total stay arrived in our bank account it was more than what it was supposed to be.

Beach was nice and breakfast and view

Our neighbors were playing loudly sounds and music from 1:00am till 6:00am , we couldn’t sleep well, also we were having an issue with Air Conditioning it was not working and the room was hot

This hotel has exceeded my expectations beyond belief. From the moment you step in and even after you leave the service was fantastic, professional and they went above and beyond. I travelled solo as a female guest, and they made me feel welcome, safe and everyone was smiley. You did not even get a chance to ask for anything, they were always on it. You would move your head and someone would literally be there to check if you needed anything, anymore or different. For me the most amazing and surprising part was how trustable and professional their staff were as they found my diamond necklace left in my room and called me to when i was about to board my flight back to uk to ask me how i would like them to send it to me. I stayed in many 5+ star hotels, and this was great to know that all staff are well trained. The room was excellent, had very comfortable bed and beautiful decor with a fabulous sea view. They had a great turn down service and the toiletries in the bathroom are all Bvlgari. The spa was good and quiet and has a sauna and steak room. Very clean. The spa manager lady was polite and accommodating. The infinity pool outside was. There is always a staff available wherever there is a guest or wherever a guest is going. You feel waited on without feeling watched or followed. The lady in the reception called Berru was fab too.

There was nothing wrong or missing

everything - we come here a second year, in October for the mid term holidays, to dive and experience the end of the summer season for this part of the world. Caresse is a true 5 star, with service to match - but on a human scale, ie not too big. as we are usually here just before they close, there are usually few guests and we really are the focus of attention to all staff - who are all wonderful. The beautiful Buddha bar’s music spreads calm atmosphere day and night. the waiters are crystal clear, try also the spa - wonderful. taxi usually comes within minutes upon order and it is easy to explore Bodrum or the peninsula. it is a dream place.

I like everything.

Buddha bar