great hotel with great location, and food also is good

nothin

Amazing staff. Very attentive

*Location is OK and the view is wonderful *Bitez is a elgant district *the breakfast is great

*The hotel closed the private beach before 30 _ 9 but they declare the private beach will close at 30-9 *The staff was not cooperating

very clean, fresh and good service. breakfast was good and the staff were friendly.

The location. if you haven’t got a car or Taxis you can’t really walk to anywhere as the resort is out the way.

the View and cleanness The staff is lovely

rooms are small

Insane like no other facilities. Hamaam bath was beautiful. Pools were gorgeous. Luxury spa resort with fantastic facilities. Beautiful views of the sea/mountains.

An all inclusive option would have been fantastic. It’s situated upon the top of a very tall hill… taxi/car recommend, but very affordable taxi’s.

location and ambience, rooms are small but it’s comfortable. house keeping staff is Indonesian so definitely they know hospitality.

male staff courteousnesses, Breakfast menu should have more Vegetarian options than just Breads, Salad and Soups

the property was clean and cozy

the staff were not professional, they used to let us pay for stuff that we’re not mentioned in booking.com while they were saying that it was mentioned here. They were not straight forward with us they kept changing their words every single days just to let us pay once i mentioned that i’ll call the tourism’s police they returned the money back otherwise they kept lying. I payed for ab extra bed and called twice at night for them to bring it to the room and no one came with it. the reception staff were not polite and not professional at all. what i realized is that all the clients were disappointed by the way the hotel staff mistreated them from all different nationalities. the place was very nice but the staff reuined our stay.