Unfortunately we had to change rooms mid stay. The first room was on the side of the hotel with a limited view of the lake but was very comfortable. The next room had full lake views, a much bigger room also very comfortable, with beautiful views of the lake. The hotel was beautifully furnished and kept to a high standard and was very clean, and the staff were very friendly and helpful.

The breakfast was adequate and there was a reasonable choice but could do with some improvement, as after having it for 7 days it became a bit repetitive.

Rooms beautiful view amazing

No bar fridge or kettle

Fabulous location, good dinner on the lakefront

Not the fault of the hotel, but parking is difficult. They helped as much as possible.

Super clean! Beyond what we expected. And we loved the balcony. Quaint, cozy hotel.

Wish there were shower curtains or glass so the water doesn’t splash everywhere. There was also a foul smell when we first turned on the airconditioning, but it went away later on.

Absolutely loved the staff and the accommodations. The hotel was in a perfect location. Exceptional stay.

great location though difficult to access by car. need to go through the small pedestrian street. room very clean and nicely furnished. corridors are also nicely decorated with wood marble and vases

announced check in ends at 7:00pm and had to rush to get there

Great location Clean room Lovely facility

breakfast: not many options for vegan

The location is amazing, decoration in the r rooms is dated but it's next to the grand hotel villa serbeloni which charges mega bucks for a room. Stay here its nice but you don't need to re morgtage your house to afford it like you do next door. Almost the same view.

Little dated decor, air con not cool enough.

The hotel exceeded our expectations. Overall very clean and comfortable rooms. View to the lake is amazing. Staff is very friendly and happy to help out with any requests.

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I stayed here with my husband for 2 nights. We wanted somewhere that fit with the beauty of Bellagio and the Hotel Florence was perfect. Its so beautifully Italian. All the staff were beyond helpful and so friendly. Especially the young gentleman and the blond haired lady in the bar/restaurant. The rooms are a good size, furnished with antique style and with modern bathrooms. The breakfast provided was fresh, with plenty of hot and cold choices. The location was just perfect. Front line, overlooking the lake, yet because it is the last property on the main walk through, you didn't get the throngs of people swarming by your table as you enjoy an apertivo. We will definitely be returning to this hotel.

Having to leave

great location at an affordable price. Extremely clean and tidy.

there was no shower, only a bath, which would be difficult for elderly people to get in and out of.

Location, Room, VIEW, service, breakfast....exceeded expectations.

Great location from ferry terminal so just a two minute walk with suitcases easy

the room is newly furnished with nice view of the lake. the location is amazing and close to all the shops and ferry docks. staffs are friendly and a nice breakfast is offered.

nothing.

Nice variety in a lovely room.

Beautiful hotel, lovely and helpful staff and in a great location. We had a lake view which was fabulous. The room was big and beautifully furnished with good air conditioning - which we needed given the high temperatures we experienced. The only slight issue was the bed being too hard but we would still recommend the hotel.

The bed and pillows were somewhat uncomfortable because the mattress and pillows were too hard.

Great Breakfast, Perfect location, affordable and friendly staff who were able to help with storage of our bikes