very very friendly, caring and professional staff from housekeeping to front desk to restaurant, attention to details

none

The food is very delicious !

Wonderful ryokan. Staff friendly and catered to every need. Fabulous meal and loved the private pools in our large comfortable room. Would definitely stay again.

Loved everything

Great room with a nice view. Private open-air onsen was really enjoyable. Staff was very attentive and their hospitality was really on a high level. My wife had a birthday so the hotel managed to prepare a nice gift for her - amazing! The food... oh the food... Chef Ota-san and his crew have managed to prepare one of the most enjoyable feasts I've ever had. Big thanks to everybody involved in preparation of such culinary joy! My next visit in Arima will surely be here again!

Private bath on the balcony could use a small chair to get out of the bath and chill a bit, as well as a place to put my phone nearby for example. Personal opinion - check-out at 11 after having a sizeable breakfast is a bit too early to let it settle and pack the things after. Maybe if it was at 12 o'clock it could be more relaxing.

hot spring. Food.