Bai hotel always have the best buffet breakfast and food in general. I always have been an avid in house guest with them and I will never dare to find any other hotel that will match the kind of service they have given their patrons. Everybody has been so respectful and courteous and just really friendly, makes a guest like me which is home away from home feeling at HOME!!!.

None of the above.

Staff was extremely friendly and helpful. The room was always clean and well-maintained. Room overlooking the city and mountains was beautiful. Any issues or requests were always fulfilled promptly and fully.

The dinner buffet was one of the only things that stands out as poor quality— buffets are always like this and this one was no exception. I also don’t understand the outdoors security sweeping cars with a mirror. I understand and appreciate the indoor security metal detector and armed guards in general. But the outdoor security looking under cars was bizarre for me. I’m uncertain if this is a blanket Filipino law that requires this kind of compliance — but just a heads up, if someone is looking to infiltrate the hotel they won’t be so careless as to leave something on the outside of a car where a mirror can see it. The resources would be better spent scanning the inside of the car as well then and beefing up indoor security with more guards in general and more thorough metal detecting. Only other point is to please train hotel staff to verify guest’s identity before re-issuing a room key-card. I spoke with the front desk after this but I’ll reiterate here— I was able to receive a new room key-card but only saying my room number. When I asked for the new key-card the front desk staff didn’t ask for my ID or verify my personal information before handing it to me. Very serious breach of security. Please ensure this is fixed and becomes standard operating procedure.

Staff

Check in took ages - room was freezing cold and could not be adjusted - getting taxi from rank takes ages

Staff were extremely friendly and professional. Chloe at reception and Christine at the pool bar we’re lovely and always asked how our trip was going . Facilities are 5 star

Location requires a taxi to Cebu city but there is always one available

Todo fenomenal, servicio, instalaciones, personal, servicio y el buffet de desayuno es increíble. El mejor hotel en el que aloje 😎

Very Good!

everything was good!

A very good hotel in Mandaue City that is 15 minutes from the airport by taxi, has a huge breakfast spread, an awesome bar on the 21st floor with a pool, an excellent gym, and perhaps one of the best Christmas trees in Cebu island. Breakfast has a lot of variety with local sweets and regular Indian/Korean/Japanese stations. We loved the mangoes! A shopping mall across the road has a good selection of restaurants, shops, and a supermarket. The pool bar on the 21st floor is a highlight of this hotel with fabulous views all day.

There is nothing to dislike here. The breakfast area was jam-packed with people on Christmas day but we still managed to get a seat in the restaurant. The Wi-Fi can be slow if you watch a lot of videos.

I feel it’s rude when staffs took the plate while guest is still doing it/eating. Staff interrupted guests while elating, asking about food settlement. Food variety is repeating to all corners. I ordered and paid coffee , the content is only half cup. The websites says the sizes of the beds but it was different in actual. I feel disappointed and because of that, I decided to check out very early. I didn’t enjoy my stay and I didn’t met my expectations as per your website as well as vacation plans in Cebu. I feel bad on my first time experienced @ Bai hotel!