Spotless!! The hotel went above and beyond for my mums birthday. They surprised her with a handwritten note, some sweet cakes and a bottle of champagne. It’s the little things that make the experience even more special!! Cannot thank them enough. I spoke to the team via messaging and they arranged rose petals and happy birthday balloons in her room which she absolutely loved. They were super helpful, super friendly. Everything about the hotel was perfect. Would definitely recommend. The rooftop was amazing!! The views from the rooftop, from the balcony- sensational I hope we will be back soon

I loved everything

Everything! One of our favourite hotels and would not stay anywhere else in Lisbon! Such nice staff, room’s extremely comfortable, food amazing, rooftop bar is fab, hotel always spotless, location amazing! 10/10!!!

Couldn’t think of anything I don’t like

Great view of Lisbon to start your day

The roofdeck/bar is awesome with good food and wonderful drinks! The staff was very nice and helpful! I will stay there again next time I am in Lisbon!

Everything was good!

Spacious room. Fabulous location. Friendly staff & very helpful. Complimentary Portuguese tarts & port. Breakfast was OK. Great service. Nice toiletries Would highly recommend & would stay again

Needed firmer pillow

My favorite hotel in Lisbon! Everything from the entrance until leaving the hotel was perfect! The hospitality level of all the staff is fantastic! Hotel amenities are superb!

I can't find the drawbacks in this place!

The omelettes took a vey long time to come from kitchen also the eggs Benedict had too much sauce maybe nice to put it on the side in a ramikin.

Pillows were lumpy! Also make clear that champagne is 31 euros a glass more expensive than 5 star London hotels!

Very clean room, central location, and helpful staff.

Everything- location and best service!!

All was amazing

I’ve stayed at a lot of nice hotels, but this was the best service I have ever had from any staff ever. What an A+ hotel. Very nice comfortable rooms and the location was absolutely perfect for a quick stay. The hotel even gave pastel de natas, a small bottle of wine, and large bottle of water as complimentary treats. Can’t recommend enough.

Very very minor but wish they had USB ports for charging but everything else was perfect.

Perfect In the center of Lisbon. Fantastic rooftop terrace

Nice bathroom. Small, but adequate fitness room. Nice staff.

Black carpet in rooms. Slope near the front desk is a tripping hazard for older people. Steps up to the elevator were ok for us, but still uncomfortable with large luggage.

Location of the hotel is superb!! The rooms are small but comfortable. The hotel is clean and there is a friendly atmosphere around the hotel. The breakfast in my opinion was not great.

The breakfast.

great location in the city center, great terrace with a wonderful view, attentive staff, public parking very close (recommendation: pre-book and pre-pay with Telpark app, once you register your car plates, it’s in and out without any ticket and you will always have a spot)

From the moment we arrived, we felt like VIP's. Staff bent over backward to be sure our room met our needs, even offering a tour of the options so we could decide. The hotel is next to metro stop and train station, as well as a lively square with many nice shops, restaurants, etc. Santa Justa elevator is a short walk. The breakfast room on the 7th floor has beautiful city views. We were on scooters, and some areas such as the elevator were a bit tight but staff were right there to direct us, to move furniture for us, etc. Showing even more incentive, they left the tables set up for us each day of our stay so we could enjoy breakfast easily. Everyone was pleasant, helpful and efficient. The food was excellent, with many hot and cold choices. I particularly enjoyed the pastels de nata and cappuccino. Each day offered a nice selection of fruit, hot and cold meats, cheese, eggs, yogurt, etc. Another very nice touch by the hotel was a greeting gift of pasteis de nata and a bottle of port on our first day. Our room was a nice size, and though on the street, was very quiet. There are automated black out curtains in the room. Bottled water was gratis, as was Nespresso. The bed and linens were very comfortable and we slept very well. A delicious piece of chocolate left with turn down service ensured we had sweet dreams.

No complaints. If we hit any obstacle, being mobility challenged, staff always jumped in to make it work for us. I particularly appreciated all the help in the gastropub for access to the patio as the high door jambs from the retractable doors created a challenge. The entire staff stopped everything to help get my scooter and I on and off the patio. Exceptional service...I really can't compliment them enough.

Staff incredibly pleasant and helpful Room and gastrobar extremely comfortable and location great

Breakfast was Great, Terrasse was great

Ist is very loud in the night, perhaps Windows Could give More shelter

Excellent location and stunning views at rooftop bar/ restaurant

Great hotel 8n a superb location. Despite being in the centre of town it was very quiet.

Nothing..all good. Would recommend to anyone.

Daniel at the front desk was exceptional! Went out of his way to help----very caring employee.

Everything was perfect

Room was a little small

Location - very centrally located , great view from our balcony Breakfast was very good The concierge was very helpful

The rug in the room was dirty The bathroom had mold The towels were worn out The hotel gave us a voucher for 2 free cocktails in the hotel restaurant Rossio Gastrobar . We had dinner there one night and presented our vouchers and paid the bill . When we checked out of the hotel there was a 20 euro charge on our hotel bill for so “ free cocktails “ We complained to the hotel manager and he said he would issue a credit . We never received the credit .