Milton Hill House

I liked the professionalism of all the staff. It was clear upon arrival that guests are well catered for. May i pass on my sincerest best regards to all the reception and dining room staff for assisting my elderly aunt who unfortunately had a fall while walking to the bar after dinner. The staff stayed with us for 2 hours to make sure our patient was as comfortable as could be given the upsetting situation. Fortunately my aunt didn't break or fracture anything and after an examination and treatment for a sore shoulder she was discharged from hospital during the night and returned to the hotel to continue our stay. Excellent all round.

The only thing is didn't like was the calling of last orders at the bar so early. As resident guests I would have liked the opportunity to stay up a bit late seeing as we all paid a lot of money to stay the night only for it to be curtailed by licensing laws. Perhaps a late license to stay open until midnight would have been much better.

Clean. Comfortable beds with decent pillows - not so thick that you can’t lie on them!! Quiet room overlooking walled garden. Small spa with pool and gym but clean and perfectly adequate. Breakfast was excellent. Good buffet choice. Tastefully furnished rooms. Good location with easy access to Oxford and main routes. Lovely Italian garden and outside areas. Great value for money

The annex block needs repainting as it is a little off putting to look at from the outside. Certain members of staff could have been a little friendlier

Facilities, surroundings and general areas were well kept.

The bathroom was tired and not the cleanest. The floor had clearly not been cleaned properly and was dusty. The boiler broke down and we had no hot water for showers in the morning. No real apology or incentive was given as a result of this.

Lovely serene views, nice walks. The decor in the main house is lovely. The gardens were nice and parking was good.

Breakfast was a bit ordinary most of it was luke warm or verging on cold. The room was very small we struggled with two large suitcases in a small area. We thought we were staying in a posh manor house lol. The hotel is around the back. Our mistake