The staff could not have been nicer. They provided a shuttle to and from the train station, gave us a great recommendation for dinner, and were very kind while explaining how to eat the breakfast which was delicious.

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Beautiful tatami room with covered balcony and view of the illuminated Itsukushima torii; very kind manager picked me up and delivered me back at the dock for the ferry to Hiroshima.

It was not possible to have dinner as you had to book day in advance, while nearly all restaurants on Miyajima island close at 19:00.

The room was very nice. It was our first time sleeping on mattresses on the floor. The air conditioner worked and we appreciated having it. The breakfast was delicious. A van was offered to take us to the ferry. very nice!

Beautiful ryokan with everything you can imagine in traditional Japanese hotel.

Friendly staff. Good location, near to all major sites. Comfortable traditional Japanese room. nice Onsen

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Authentic Japanese

The property is in the heart of Miyajima, and would totally recommend Kikunoya for the location close enough to the shopping district but a little away from it, in a charming side street. We got the room with futon beds and half boarding including an amazing dinner and breakfast with seasonal, traditional dishes, and plenty of seafood. Charming staff, rooms were amazingly clean and well maintained, and restaurant were dinner and breakfast were served was too very charming. Special mention to the private bath for a relaxing moment, after exploring the island by night, so special and quiet when all the tourists are gone.

We absolutely loved it :)

The real Japanese experience. The use of a yukata that you can wear outside the hotel for photos. Very clean. The onsen is wonderful both indoor and outdoor.

Whilst the food was traditional and very high end, it was a step too far for us I'm afraid but it was amazing to have the chance of a real experience.

Western style room. Twin beds not tatami mat room. Standard small modular bath unit. Nice dinner and breakfast presentation but not in room. Great for families.

Not offered traditional tatami mat room.

Gave us an exciting experience of Japanese breakfast. Wearing the Japanese costumes was another way to understand better the local culture.

Public bath was uneasy to me personally.

The property is about 10-12 minutes away(walking) from ferry terminal! They also have a shuttle but I’d rather walk and check out the waterfront and downtown before getting to the hotel. The staff is so kind and amazing. I arrived late and the front desk gentleman offered to bring me downtown to find an open restaurant for me to eat and so he did. Thanks to him I didn’t go to sleep hungry that night.

I loved everything about this property. I hope I get the chance to return someday!

My husband and I did 1 night on Miyajima Island visiting from Yokosuka. We checked in approximately 3 hours early, hotel offered to hold our bags until the room was ready, and then when we returned to fully check in, they had already brought our bags up to the room. It was an old fashioned key lock, which I was cool with and I also opted for the traditional Japanese style room with the dinner and breakfast option. Highly recommend, although I did feel bad for my husband as he's not too big into fish/squid. On my end, and for the most part his, the food was delicious. I did notice that if you book through the website, you can upgrade to beef for free, but I couldn't figure out how to input our names in Hiragana on the website even using Google. While we were at dinner they made up our beds as well. Almost forgot, you also get to pick out yukatas that you can wear to your meal, or just around Miyajima while you explore and they offered to hold our bags until we were ready to ferry back to Hiroshima, just had to contact the hotel and they had a driver deliver them to us! I highly highly recommend this hotel. Other things to note, while there is was a male and female onsen, we haven't worked up to using those yet and we opted on having a room with a private bath so I can't speak to that.

The only downside I can think of were the lack of certain key amenities. You get to choose certain ones when you check in, like toothbrush, comb, etc. but there were no washcloths and/or loofahs. There were towels and slippers though. All in all, that was the only negative but still the positives greatly outweighed that one negative.

This was my 3rd stay at the hotel. Just keeps getting better. Right on the edge of the primeval forest, lots of deer, and they have a shuttle to take pick you up and drop you off at the ferry. Relaxing outdoor onsen

Absolutely no complaints

The Kaiseki (Ryokan meal) was exceptional, cooked by Junko Kikugawa the landlady. From when we arrived, the driver, Itou-san, was very friendly and welcoming, making an effort to speak in English with us. The restaurant service staff, Tanaka-san and Mori-san, gave us excellent service, smiling and welcoming throughout our stay. It was like going to a friend's house for a meal. There was also a Nepali lady amongst the service staff who spoke excellent English and Japanese, serving with the same friendliness. Sorry, we forgot her name. The front desk staff were also very helpful. Despite the close distance from Miyajima's attractions, the hotel was in a very quiet neighbourhood, allowing for a peaceful stay. Overall, we really enjoyed our ryokan experience and would love to come back again.

The twin sharing bed was a bit small for two adults.

Friendly, attentive and very accommodating staff. Drove us back to the ferry. Communal bath. Breakfast included and provided a vegetarian breakfast for one of us.

Response by online staff prior to arrival was v efficient. On check in day, we arrived later than expected due to miscalculations while in Hiroshima. Was nervous about being locked out at Kikunoya. It is about a 20 min walk to the hotel from the Miyajima Ferry Terminal. Upon arrival, an elderly concierge greeted us. A short while after check in, we realized very few of the restaurants were open anymore. He so kindly offered to drive us around the ferry terminal area to ask one by one of the restaurants if they could accomodate us. Even after we accepted our dinner-less fate, he made one last stop to ask and voila! It was open! We had a simple and comfortable dinner. He even offered to stay and wait for us but we said we could walk back. Truly exceptional service. Throughout our stay there, every single staff member was smiling and helpful even if they could not speak much English. On check out day, there was a driver who sent us to ferry terminal for free. The indoor onsen was small, but alright. A small outdoor onsen was also decent. They did not have big towels for after shower, but that was OK. Small towels were still provided. Room we got was small - 10 square metres but there was an attached bathroom and toilet. Everything was spotless and everything work. Location wise, turn right from entrance of hotel to walk up to ropeway access to top of Mt Misen. Please don't attempt to climb to top, take the ropeway. Even the easiest climb (daishoin path) was no joke. I highly recommend this place for its excellent service and great staff attitude. Thank you so much Kikunoya for making our stay so lovely and memorable!

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the onsen was a plus. the staff were very helpful.

the room was a bit impersonal. would have liked a more japanese decoration.

Staff was very friendly.

As a solo Traveller I decided to stay in a small, comfy room because I don’t need much space. Sadly, it seemed like it didn’t get the attention it deserved since I kept finding spiderwebs in the corners. I might be nitpicking here but there is another detail that made me sad: during breakfast I watched staff setting the table for other guests that would arrive for breakfast. They put great afford into arranging everything neatly. that was the moment when I realized, that they hadn’t done it for my breakfast since I had arranged everything for the photo I took of my meal.