everything the food the decor

absolutely nothing

Everything, comfort, great food, excellent customer service, decor on point

Excellent service

Cannot think of anything now

Beautiful rooms and restaurants

the friendly staff (in particular Anton) . comfortable bed. lovely dining area.

the pools could have been cleaner.

My word... Fantastic bordering on ridiculously fantastic. Seriously, there was not a single aspect of my stay there that was anything other than exceptional - welcome, facilities, room, service, food, bar-service, wifi - were all outstanding.

Absolutely nothing...

neat, beautiful, well designed and amazing staff

very well decorated and everything worked

nothing

We absolutely loved everything from the time we arrived

The Residence is gorgeous and so beautiful. Every room has special touches and one can see that care is taken. Leonard and Anton are both so friendly and efficient.

I have been a few times and I have noticed certain aspects of the service have slipped. We had to deal with alot of " the supplier hasn't delivered yet" which was quite annoying. I found the receptionist extremely unfriendly.

Great staff. Wonderful rooms and nice garden. The outside areas for most rooms are excellent and private. The flexibility of the staff and management remains outstanding. We have stayed every other year since this wonderful hotel opened. It remains one of our favourite in the world; and holds its own with other world-class boutique hotels (e.g. Hotel Laufaurie-Peyraguey by Lalique that is ranked in the Top 15 in the world). It is exceptional value for money. The bed was easily the most comfortable that we had in 2 weeks in South Africa.

The only minor quibble is the unpredictable transit time to JNB airport. It is tricky, but with rain and load-sharing it is difficult to predict accurately how long a transfer will take and JNB airport parking remains a hassle for all concerned. Nothing the hotel can do about this but you will need between 45 minutes and 1 hour to travel between JNB and The Residence. At some times the journey can take a lot longer.