Great location. Walking distance to the WWII Museum.

It’s time to deep clean the rooms.

It’s conveniently located to a great mile marker, WW 2 museum; also it wasn’t far from the convention center.

N/A

The hotel lobby was pretty. It appeared very clean.

Hilton's system was supposedly down so they couldn't book us a room when we arrived (however one of the front desk clerks had no problem checking in two other parties while we stood there). They told us to get on our phone and book with a third party vendor and that they would then be able to get us into a room. We did as directed, and showed them the email confirmation, and they said their system was still down so they couldn't give us a room yet. They said wait 30 min. We sat in our car for 30 min, and then went back in to the front desk where we saw that a shift change had occurred while we were in our car waiting. We had to explain everything to the new guy at the counter only to be told in a very rude manner that there is nothing they can do for us. They couldn't find our reservation and therefore wouldn't be able to give us a room even with the confirmation number. Zero compassion or sympathy. After over an hour, we never did get a room and ended up at the Virgin Hotel. Horrible customer service at the Higgins!!!!

Nothing

Cleanliness, Vibe, Staff Attitude

Beautiful hotel with amazing city views

parking was expensive

it was very pretty, the parking was close and easily accessible, the breakfast was great and the bed was very comfortable.

the room seemed a bit small but other than that it was great.

Breakfast was a bit overpriced, location was excellent

Nothing

luxurious, incredible city view, great customer service

bed is firm

location and purpose

n/a

Rooms were clean and comfortable. Staff was extremely friendly and helpful. Location was perfect for us.

The breakfast at the hotel restaurant was a little over priced. 14.00 for 2 eggs. The food was ok.

Just absolutely stunningly beautiful. love the decor and location, very clean and my room was very spacious. Love The Patriots Circle room. World War ll Museum is right across the street

Nothing

I was extremely pleased with the location of the hotel and the parking was very convenient.

The situation with the shower was very disappointing. The shower pan was clogged due to a buildup of hair that accumulated over the drain and flooded the shower pan and the floor of the bathroom. This made me question the cleaning methods of the rooms.

great location

awesome bed, so comfortable

Location, cleanliness and design of hotel.

What I did not like were the $200 worth of added fee’s and taxes once I checked-in on-site. My original payment expectation was around $840 but once I checked-in to pay, my total came to be $1,000+. I think hidden fees like that are deceiving.

The blew our wake-up call; our flight was at 6:55 am and we almost didn't make it.

location and cleanliness

smell from the towel and sheets

location and quality !

no complaints

Staff were attentive and kind. I enjoyed my workout in the gym. Rosie's rooftop bar was a pleasant place to sit and have drinks in the late afternoon.

The room rate was quite high given the quality of the room and its cramped layout. The mattress and bedding were middling and less than expected for $399/night + tax. There was no in-room dining after 2pm, which makes no sense since many travelers want dinner. I think the rates were abnormally high because of conventions in the city this particular weekend. Functional, not exceptional in any way.

It was good eggs were runny, I requested over well.