Central location

The new pool area was closed for maintenance but we were not notified prior to booking . There was a fan running in the room at maximum speed , the switch had been covered by a bed board leaving it not possible to turn off . The pictures of the room showed multiple pillows on the beds and nice bed decor but the room only had one pillow on each bed . The pool that was open had a lot of leaves in it . Water service was noisy when the room above showered . Shower was tired and overall room tired . Parking was not free for in the compound

Location and cleanliness

Food

Convenient to airport when one arrives at 2am. Easy walk of about 7 minutes.

It was fine for our needs. Nothing negative to report. Clean, comfortable and convenient.

The bed was so comfy

I was only there over night

Pool was great. Location good. Service good.

Couldn't find the way to ring for courtesy bus from airport. Got to resort had to go across road to novotel to book in. No directions for where to go, and then back to mercure inn. Rang twice from airport, no answer. Room had cobwebs in it. For the price we paid were expecting a very nice room. Got shabby furniture, tiny TV. Meals at Cossies too expensive as overcooked food.

Loved the new pool area and Splash Cafe

Our room was very noisy with people dragging suitcases along the corridor and slamming doors. There isn't enough parking.

The Buffet breakfast and the pool was great. the room is a good size

It was all good

Convenient to airport

On arrival at airport our last two bookings we have phoned the reception to arrange for the shuttle bus to collect us but the phone rings out and we have to walk.