breakfast, room and location are a great plus. Their staff are very friendly and eager to help. I have never seen all senior staff of a hotel so dedicated to the success of the hotel by going above & beyond for customers. As for Sauna, they open from morning till 20:30 hours while competitor only starts from afternoon till 20:00 hours. The design of everything close to the pool makes it easier for customers to access compared to competitor. They have a nice car design to pick up customers. Although I did not get a horse ride from them, the horse carriage in blue is nicely designed with extra trailer for baggage. The front entrance of the hotel is grand and great marketing plus for people in Zermatt. They also have a nice outdoor patio for afternoon drinks.

Connection between mobilephone to TV to watch my movies. It seems that Covid Pandemic cause Outsource IT Partner manpower issues. The staffs in this hotel probably are struggling with a terrible IT outsourced partner.

the location is perfect, the building is gorgeous inside and out, the swimming pool is a very good size for zermatt, my room was quiet, I particularly liked the attention and service of the staff in the ski room

the food was not up to the standard of the hotel, I was disappointed with the room service. some furniture and fittings in the room were really outdated, like the sofa which made a cringy noise every time I sat on it. last it is not the hotels fault but some guests kept slamming their doors which was disappointing and as apart from that the room was really well soundproofed.

luxurious, clean, friendly

location

Great old style classy hotel Best location in central zermatt Great pool and spa

Swiss prices are insane!

location only .

staff were inept rude arrogant and very unprofessional in organising our requests and making us feel valued and welcome during our whole stay . There fore I requested at 8am yesterday an early checkout after problems with ski lessons by the concierge . then when I was went to check out there was no register of my request at 8am no empathy to my situation and was told there was nothing they could do about the last nights stay that I would be charged for as was pre paid . which is a lie as far as I am concerned . the manager looked me up and down like I shouldn’t be in the hotel anyway and did nothing to calm or help us in a time of total distress . all which I presume can be viewed by the reception camera . Such discrimination I have never experienced in a five star hotel

breakfast location service

room pool

solid spa / good strong massage great food good location service was terrific - there was a person handling skis in the ski room, very handy and nice chap

bad bed - just not comfy low ceiling room outdated furniture