The service and location and facilities were excellent for the price. Really made us feel welcome. Will without a doubt return back again. An unforgettable New Years retreat.

That I couldn't stay longer

new and modern

sausa is mixed with males and females

Lobby interior design is amazing. it has an incredible ambience, especially at night. the quality of construction finishes is high. The food standards are high in the main restaurant. The room sizes are good.

1. The hotel should use its shuttle buses to ferry guests to the ski lifts/gondolas etc. This would be the single most valuable service the hotel could provide to create a unique amenity for guests. The walk distance is too far to ski lifts and the taxis are obscenely expensive. 2. The hotel pillows are horrendous, the standard ones disappear under your head and the firmer foam ones requested are tiny and child-like. The hotel needs to buy an entirely new set of proper pillows. I heard numerous guests talking about the pillows at breakfast. 3. The ceiling height in the hotel lifts is unacceptably low due to some silly plants being hung in the lift car. 4. The hotel heating in the corridors and rooms is too hot. Our group comprised seven rooms and all of us had to leave the windows open at night to sleep. 5. The spa facilities open at 3pm, which is ridiculous. They aren’t really staffed, so there is no excuse for this. They should be available to guests all day. 6. The Peruvian restraint “Muna”? is terrible and needs to be replaced with something that matches the high standard of the lobby restaurant.

Very nice restaurant and cocktail bar, the spa zone is amazing and the room was really comfortable and nice. All the staff was really helpful and kind, spécial mention to the breakfast team!

The bed mattress and pillows could be more comfortable, and it was too warm in the room at night

toiletries was great, room view was okay.

staff could be a little bit more friendlier, no drinking water in room provided. no fan in the room so it gets warm quickly.

This place is in a great location, walking distance from the train station. That is important because cars are not allowed in Zermatt. Our room (37) was spacious and had a perfect view of the Matterhorn. The staff was great in recommending places to eat.

During the day it was a bit noisy due to a school and tennis courts outside. We paid a lot to get a view of the Matterhorn; however, that is true of all hotels in Zermatt.

clean and relaxing

no AC

big room very comfortable

the pool wasn’t warm enough

Kitchen was excellent, (Menu) Cocktails and the makers were great and fascinating to watch SPA Zone was Amazing

Slide Doors in the room, were miss aligned

upscale. amazing amenities. breakfast was delicious. perfect location