Gorgeous property. Wellness Center is wonderful with a perfect view of the Matterhorn.

Great location, fabulous breakfast and best view of the Matterhorn!

Loved everything about this hotel. The view of the Matterhorn and the comfortable well equipment rooms were beautiful. Breakfast was everything you could want and staff were super friendly and helpful.

Nothing

very clean and excellent breakfast

The breakfast is sumptuous and the spa is wonderful!

Nothing

Room bright, balcony Spa pool outside, sauna area inside, big room to relax in.

No milk or coffee in the room even though there was a jug.

Best location to see Matterhorn and not far from the city

The hotel is fabulous, I really enjoyed my stay and definitely would recommend. The hotel has a very good location, close to the village centre, restaurants and shops. The ski lifts are within walking distance, the hotel is between Matterhorn Express (15min) and Sunnegga (8min) lifts. That said, Zermatt is a long narrow village and the lifts are either sides of the long dimension, so from most accommodations you'd need to have some walk to get there. The room was nice, comfortable and clean (single room with balcony). All members of staff were very friendly, helpful and polite, and do their best to make your stay great. Really good breakfast - scrambled eggs + sausages + tomatoes, large choice of meat cuts and variety of cheese, variety of bread rolls and croissants, muesli, pancakes, jams, fruits, coffees, juices etc etc etc... The spa is superior - outside whirlpool with the view to Matterhorn, sauna and steam room. The hotel offers teas and coffees for free in the lobby throughout the day. There are many small details that also make difference - international socket in the room (no need to think about adapters), very nice changing room (can be used if you go to ski after checkout). Also, any day you can voluntary decide to skip daily cleaning for a treat (eg a drink). There is a ski room and boot dryer.

Really nothing...

The staff are very friendly and helpful. The hotel location is very central, and I loved the daily spa visits. Also great to have a simple breakfast included, as it makes an easy start to the day. And they are dog friendly, which is a huge plus.

The bed in our room was quite uncomfortable - namely the mattress. We had a hard time sleeping throughout the week. The bathroom linens, toiletries and mattress quality were much lower than we expected for a hotel at this price point. Additionally, the floors were not well cleaned. We removed shoes before going in on the first day, and our socks turned grey. We had higher expectations simply based on reviews and price. Some small improvements and attention to detail could go a long way for this hotel's rooms being more comfortable.

Best rooms in Zermatt and ive stayed in a few. Immaculate, best views, best staff!

clean, comfy, warm

slightly off the beaten track.

Awesome breakfast and unique outside pool with view of matterhorn!

The rooms were clean and comfortable. Upon arrival we were greeted and given a very warm welcome by the reception on duty. We felt really welcomed and immediately felt at ease and relaxed.

Can’t find a fault with the property.

uninterrupted Matterhorn view.

No shuttle from and to the train station.

Great breakfast especially the breads. Hot spa is Fantastic. Free coffee / tea and cookies along the day. Very nice staff for giving warm welcome.