Great customer service

None

Nice interior design and very friendly and helpful staff.

Few outside sitting areas and the design could be better.

the room was not cleaned up a broken glass cut my foot I was bleeding and I asked for compensation the manager refused to compensate

its location and the staff

the value vs the service and quality is overpriced

Location very good. Breakfast average. Staff extremely nice. Room recently upgraded

small bathroom, pool unshaded

Loved the first floor renovation and I had a spectacularly comfortable and modern room for my 2-week stay. I thought the gym was wonderful and really helped my stay be as productice as it could be. Really enjoyed the warm and welcoming spirit of all the staff, everyone was truly so kind and helpful.

The dinner and lunch menus were a bit limited and much of the meals lacked seasoning.

Staffs are wonderful. Breakfast is fantastic. I love this hotel.

Everything was fine with me.

Excellent customer service, especially Miss Amani Ahmed and Asma Mahamoud; they greet guests warmly and with a smile. In addition, they listen carefully to the requests and needs of the customer. They address the customer by name and use polite language. Both are such wonderful people. The welcoming and comfortable atmosphere in the dining area was magnificent. The staff Anticipates guests' needs, such as refilling drinks or bringing additional condiments. I will return in the future with the Sheraton Hotel, consistently providing excellent customer service at both the front desk and dining areas and exceptional hospitality.

Everything was excellent.