Value for money

All good

Great hospitality from staffs. Everything was good except quite far from old quaters.

Location.

The cleanliness

The hospitality and crude means to screw out money

Good near lots of Indian restaurant (3.5 km)

Extra payment for 6 years kids

Clean room with enough space

The smell inside the elevators coming from the ventilation is disgusting. Hotel feels worn down and outdated, simply not worth the price that far from the old quarter..

Nice and polite staff

All are good

Staff was very friendly.

Food quality was bad. Also no food (incl. Room Service) after 10pm....

The hotel itself is stunning! The staff were very helpful and you were given a butterfly tea on arrival. The room I upgraded to a king premium and was well worth it. The rooms are or high quality and the decor is incredible. The breakfast offering is really good I was stuffed every day. The bath in the king room was lovely I used it everyday.

I was asked to pay a deposit of 340 dollars (why dollars I don’t know because I’m English) I refused point blank to pay for any such fee and don’t understand why they don’t put this on their website that you have to pay this. I have marked this in my reflection of overall. Left a bad taste in my mouth almost saying I was going to trash the room. Luckily he didn’t charge me but this should Be advertised and not put to someone on arrival.

Amazing value for money

The location is not perfect, but good and decent

Not too far from city centre, nice and ambient lobby, decent variety with buffet breakfast.

Jacuzzi was not hot - stayed at 30.8 degrees Celsius.

it was clean, and immaculate, staff were incredibly friendly and so helpful. Loved it here. would come back

I like the bed; it's so comfy and big enough!

So far I like everything

The room was very well maintained and spacious.

room is always clean breakfast is enjoyable. helpful staffs

lady from reception (Amy Phan) was very nice and helpful. smell of lobby was refreshing

hearing the noise from next door room, low acoustics. not pleasant smell in corridor I was hoping better quality of pastry and bread for breakfast

The location of the hotel is great. Room is big, so is the bathroom.

The fragrance in the lobby is too strong for me. I am not sure where it comes from. Except this, everything is great here.

Bed was very comfortable, and breakfast was delicious. Nice city view from the room. Loved the shower and bathtub. Service was very good as well, although we got ripped off by the airport taxi when we decided to ask the hotel to call one for us. Location was okay, although I would personally recommend for tourists to stay in the Old Quarter. When you first arrive at the hotel, you get a feeling of "where am I?" since there are very few, if any, sights nearby. PS: There is NO damage deposit of VND 1,000,000 required. The information on Booking.com is wrong.

When I asked for an iron to be sent up to my room, it took over 40 minutes. There were some problems with communication as well. The hotel check-in staff spoke fluent English, but the lady working at the "drinks section" right at one of the entrances had trouble understanding us. I had the same issue with one of the workers during breakfast. The TV would sometimes stop working and turn on and off. Also, as mentioned above, we got charged almost VND 500,000 for the taxi that the hotel called for us to the airport. The one we took ourselves from the airport to the hotel only charged us VND 300,000. It was the same taxi brand, although we had to haggle to get that kind of price.

Very clean and staff were great. Seems to be a fairly new hotel. Bathroom was exceptionally impressive with good water pressure, premium Toto furnishings and instant hot water.

Breakfast was decent but a step below other 5 star hotel chains. Wifi speed was slow which is a shame.

I booked this hotel for parents and they found it great. Staff was friendly, room was clean and spacious with comfortable beds. Amazing breakfast

N/A

clean, hospitable staff, comfortable bed

executive rooms not really worth it, ham cheese sandwiches were pretty weird tasting definitely have the wrong kind of cheese

Although the staff had our card details, they acted very suspicious- requiring prepayment for absolutely everything!