Location

Air conditioning didn’t work, staff rude

The staff were extremely friendly and helpful. The quality of the room we had was wonderful and the facilities were excellent

Bed was decent, room was a good size, wish we got the chance to use the spa but was only there for about 18 hours. Only issue we had was the local uber drivers were useless and less than helpful, considering we are tourists and dont know where we are going.

Wasn't there for long enough.

Generous room, but it was a club room with twin king beds.

USB charge points didn’t work. I mean that’s a ‘first world problem’, but if you have them in the room they should work. The staff weren’t the warmest people to deal with.

Great Location

Nothing

Everything about the hotel.

Good finish room and bathroom. Comfortable bed. Good breakfast. Good central location

Everything was good hotel wise, clean and as expected, the views were good, hotel free reception staff very friendly.

The cleaning staff woke me up at 9 by constantly knocking on the door till I answered and asking what time I'm checking out, sorry but I had to be rude and said I don't know, if checkout is at 11, don't disturb till 11. This needs to be rectified for the future.

everything

nothing

on arrival, we were on a bed and breakfast.

The rude manner at reception when we arrived our room was unkept and dirty towels and no TV that was operational as it was my daughter's treat after studying. to watch a film even though we were moved later we waited over an hour and my daughter was upset, we were promised a refund of money but nothing! has been sorted even a call would be nice!!!

Staff friendly, rooms lovely

Spa not open on the Monday

Tasteful interiors, spacious room, friendly efficient staff.

Every member of staff we encountered acknowledged and smiled at us. Room was spacious with enough storage space. Bathroom clean and modern. Breakfast was quick with a range of continental and cooked options, quick service even though the room was busy with guests. Great location for main theatres and eateries. It is the second time we have stayed and it won't be our last.

location great

parking is £22.50 for 24hrs but apparently there is a discount if you book in advance - wish I’d known this when I booked it. Food offering in house after11pm is disappointing especially when McDonalds or a Kebab is the only option outside the hotel

Room was lovely. Very comfy bed. Lovely meal at the restaurant

Parking was extortionate!

Room was fantastic free upgrade

The food and service were great. Loved the art work and amazing bright colours. The set up was very nice & found the wall pictures story telling very fascinating. Everything was nice and neat.

I did not like the lighting in my room. It was very deem and we struggled to read our books to unwind at night. Found the car parking charges too much. They could give a very good discount.

modern, clean

decor

Exceptionally friendly staff, great location and really comfortable room

Loved the room sizes and how practical the parking was!

There wasn’t any spoons in the room. But wasn’t an issue, there wasn’t anything we didn’t like

great facilities and great staff

The bed in the suite was very short, due to the style of the headboard and my husband was too tall for the bed . we have stayed previously over the last 3 years and this has not been an issue even in a standard room . we were unable to change rooms due to lack of availability . it is a lot of money to pay for a suite when you don’t get a good nights sleep .