Room is very clean and bright. Spacious enough to open up 2 big suitcases ,sound proof is good. Toilet is very clean got the Japanese feel of o nsen bathtub.The staff are very helpful. The station is about 10 minutes walk to the hotel yet there's a lot of shade along the road. Plus point is there us a carrefour diagonally across the hotel and you can get cheap taiwan souvenir there. Wonderful, will stay there again.

The pillow is too flat although can request for extra pillow but still flat

The smell of the bathroom is aweful

The hotel was clean and no smell at all! We were allowed to check in before the 3PM without additional cost. The staff were very accomodating!

clean and comfortable

n/a

its clean and very bright

none

The receptionist and staff were friendly and professional.

The room had not been cleaned and appropriately stocked. We did not have coffee cups & spoons; the tub had not been cleaned because there was hair in it (see photo). The mini bar was not stocked, nor was it functioning to keep food and water cold. The gym was disappointing, with only one working treadmill. They did not prepare my food order correctly. I am lactose intolerant and specifically said NO SALAD DRESSING, but they still put salad dressing on it anyway. They also failed to include my other requests for my order. They advertised a jacuzzi, but it was out of service. The jacuzzi and spa were among the top three reasons I booked at the hotel. They also advertised a soundproof room; however, I was awakened more than once by a crying child/baby, although I specifically requested not to be placed near under-aged children when I made the reservation.

Great location, easy to get to attractions and staff very friendly and helpful.

Breakfast buffet always cold or luke warm at best.

I was travelling with a kid below 3 years and throughout my week's stay, whenever I came back to the hotel after a day's out, never once the hotel staff come forward to help us with the bulky items unloaded from the taxi. The crew just stood there and stared. Worst experience at a hotel stay!!

i don't really like the breakfast, not much options and doesn't really taste good.

New thing; they have a VA(virtual assistance) call Aiello. Good for hotel integration with room controls. Ease of switching and navigating lights and aircon from bed. Room are clean and big. Place is about 12-15min casual walk from ximending. But 3-5min casual walk from xiaonanmen mrt Behind the hotel has a lot of local food, not the fanfare kind but is what locals will eat day to day.

Unfortunately seems like facilities were under renovation at level 16 at the point in time . Right outside the place is main road, so tendency for jams during peak period is there might be a hassle if you want to uber/taxi.

It was a splendid stay for me and my family, especially the 3 single beds for 3 of us, I didn’t expect the room would be spacious. Love it. Service was top notch. Ntg that I ask from them than they doesn’t offer a help. Keep it up! Location was convenient , walking distance to ximending. Read a few old Review abt the hotel looks old. But I think they need a renovation. It’s definitely look new now!

it’s comfortable and the breakfast is nice!

the windows were dirty on the outside (stains of birdshit)

front desk staff were courteous

the same food server for breakfast throughout 5 days - quite disappointing. western food selection was all cold

Nice room, clean and cozy

The checkin process was extra slow, had to wait for over 30min and people at reception not really helpful. The facilities are really old (e.g. the gym looks from 20 years ago, while the swimmming pool was closed)