Hotel Relais Il Cestello

Staff were exceptionally friendly. They made the stay lovely!

No issues at all, everything was perfect!

Raisa, who works at reception, and Jessica, the owner, were absolutely incredible throughout our stay. We have rarely been welcomed with such kindness, attention and genuine hospitality. Jessica in particular went far beyond what we could ever have expected when we had a problem with our car. She helped us enormously and was incredibly thoughtful, caring and always ready to assist us in any way she could. The location is also fantastic, right in front of the Arno River and just a short walk from the historic centre of Florence. It is the perfect place to enjoy the city while staying in a quieter and more peaceful area. We would come back without hesitation. A huge thank you to Raisa and Jessica for making our stay so special!

This is the absolute best service that we have ever had in all of our years of travelling! The staff and the owner were so amazing and friendly! This made our stay in Florence so special! We definitely recommend this place, we would give 8 stars out of 5 if we could! Amazing place and service! We want to go back!

Absolutely nothing! Everything was perfect!

The location was good, room comfortable.

Our stay was from a Friday to Tuesday. There was never any staff at all in attendance. There was no breakfast, despite 2-3 tables and a small basic kitchen in the lobby. Lobby is up a flight of stairs, and our room was up another flight. No elevator. Elderly people would find this a challenge.