Holiday Inn Lincoln by IHG

Location, room, breakfast and value for money.

All was good.

Nice, clean , great location , good breakfast

Parking was an issue , not enough spaces

I was assisted by Liam at reception during check in. He made every effort to help with our problematic earlier reservation through booking com. He cheerfully tried his very best to leave us as satisfied customers and successfully resolved all the issues. Although a difficult start to our experience he turned the situation around and was an absolute credit to the hotel and Holiday Inn organisation. Well done Liam. The continental breakfast croissants etc were really good - once the produce were refreshed. The fruit juice, cereals, fruit and yoghurt selection were very good.

The booking com process was cumbersome and unclear for this particular reservation; which resulted in us initially not getting the room etc we thought we had booked. Luckily for us, the excellent reception staff (particularly Liam) resolved the matter completely to our satisfaction. The price for one night's accommodation felt too high, but this seems the current trend in Lincoln. The cooked breakfast seemed as though it had been on the warmers for too long as e.g. the sausages were rather stale and dry; some of the other labeled constituents such as bacon and black pudding etc were unavailable during my time in the dining room.

Ideal location. Helpful staff. Hotel decor a bit tired, paint work could do with freshing up.

Location