The building design is nice. Well thought out and spacious. The rooms are fine and the flooring is fantastic. The staff are very polite and try to help as much as possible

The hotel is obviously part of a larger conglomerate in the area. It carries the signs of an administration trying to save money as much as possible, but to the detriment of the guest that attend the buildings. Such as using a restaurant that you must walk to for breakfast, And serving food on frustratingly small plates to avoid waste while destroying the feeling of quality they are shooting for. As well we felt 'captive' due to the Christmas season to use the hotel restaurant which in the end cost more than the roof for one meal. We would encourage caution before using the restaurant. The pool was not heated which can be expected in the area, but the exposed nature of the area means it is not really usable except for the 2 umbrellas on the deck. The glass upper entrance is stifling hot. The internal surfaces show the wear due to this extreme heat and some thought should be made for the sake of those with no shoes. On the final day we left a set of headphones in the room. We could not make phone contact with the hotel and could only leave an email that was never responded to..

Friendly staff, comfortable room, clean and modern hotel. Location is great if your work close to the area. There is a huge mall near the hotel which is great !

Location and cleanliness was very good.

Although we informed the hotel 3 times about our very late arrival during weekend, no one was at reception when we arrived. A sign informed us to go to another hotel for check-in. That was the start. The room assigned was freezing cold and the heating was not properly working (the temperature pre-set was not enough to warm up the place). Also no thick blankets available in the room. At 5am we phoned receptionist at the other hotel, who hung up the phone after 2 minutes. So, one of us got dressed and went to the other hotel to get help, but the receptionist could not really figure out the problem. In the morning, when someone was actually at our hotel´s reception, we asked for changing the room. We thought, that was it... However, in the new room not a single frying pan or pot was available and we had to really insist in getting something quickly since we were preparing our meal. Additionally, the toaster in the roam had the wrong plug so we used our own adaptor to make it work. Last but not least, we got a bad cold after that freezing first night!!!

Nothing

Had many problems from arrival. Swimming Pool not working. First put in a room unpacked our things and were then told we have to move rooms as they had given us the wrong one. Then after being moved to another room the safe was broken and we were told it couldn’t not be fixed straight away so for 2 days i had to carry all my personal belongings on me. We had to ask 2/3 times for it to be fixed and eventually had to speak to a manager for anything to be done. The shower would go hot/cold every time it was used and on the 2nd day it stopped working completely. We then were told as a solution we could again move rooms but only had one day left in the apartment and would of been more hassle to pack and unpack again. Eventually they fixed the shower but by that time we had missed our reservation so it really messed up our plans. We had to ask for the room to be cleaned daily as if we didnt the room would not be cleaned or given new towels. it felt like a job when it should be a relaxed holiday experience. i made a formal complaint to the manager and asked for some compensation regarding all the problems we had at the property and we were told to write a review on booking.com and someone would respond regarding this by monday. I hope this is true

The facilities

The quality of the facilities, some of the furniture were rusty and old. The room didn't have power for the cellphone charger close enough.

Great breakfast in another location 3mins walk away. Comfy room and great amenities. Would recommend!

it was nice and clean

the male receptionist was rude, irritable and yelled at me when I asked questions about the swimming pool and whether they provided water. He embarrassed me in front of a friend and treated me without respect whatsoever. He was absolutely disrespectful and unprofessional. I wanted to cancel but I was tired from a long flight from nyc to Santiago and ended up staying there but left the day after. I didn’t even feel like eating the breakfast not to run into the extremely rude receptionist. very unpleasant experience.

it was very clean and tidy

the pillows were just horrible, there was so suposed to be a coffee machine that wasn’t there

muy recomendable!! Excelente.!!