El local

perfectly located property in walking distance to all the hustle and bustle of arequipa. great staff!

our bathroom was a bit dated and the door to the shower would keep opening unless you’d put your bath mat to stop it.

location was excellent

the beds were too small and bouncy mattress charge of 2 euros for drinkable water speciality coffees not included in the breakfast complicated and slow check in process

Outstanding location. Clean quiet room in new part of building. Reasonable breakfast. Very helpful staff

A room in the historic part was not available

great location, charming colonial style building and polite and helpful staff. Rooms need updating though

rooms too basic and dated

The people, services, bedroom size, breakfast.

NA

amazing facilities overall, great breakfast.

communication was very difficult before our stay. I kept getting automated responses to my messages while I was requesting for change of dates for about 5 days. contacted booking support in the end and they also claimed they were unreachable. I understand this was during Easter time where service is limited, however I would expect from a 5 star hotel to offer more timely communications and be reachable at any given point. we were offered a free transfer to the airport as an apology.

Clean, comfortable beds, excellent customer service. Beautifully restored Colonial Mansion

Room was a bit too small. We had two full size beds. One King would have been better