Front desk staff lied to us. I booked and paid for a Junior Suite room. When we arrived, front desk staff asked for my ID. Told her my last name and that my booking is a Junior Suite room. She acknowledged and looked for the booking in their system. When she found it, she accompanied us outside the main lobby area. When I asked where we are going, she said the room was in another building. And so we headed to the other building. She led us to our room and then left. After a while, I checked pictures in my booking and doubted that we are in the right room. I called the front desk (very low signal in the area) and asked if where she put us was the Junior Suite room that I paid for. She said ‘Yes Sir.’ Then I told her, this is not a Junior Suite. The Junior Suite in my booking is a 45sqm room size with king bed, sofa, dining table, mini bar, balcony/viewdeck. Where we are is a small room, about 18sqm size, with queen bed and nothing else. TV was not working. Very bad WIFI/internet signal. With noisy Koreans in the other rooms. And then she admitted, Ahh Sir we ‘upgraded’ you to a Villa so you could be more comfortable. I told her it was not comfortable at all. Small room with small bed and nothing else plus the noisy Koreans in the adjacent rooms. I searched in their booking system that it was a shared villa. Since phone signal is very bad, I stepped outside the villa and walked my way to the front desk. I confronted the lady and asked what happened. She then admitted that the aircon in the real Junior Suite was not working so she put us in another room. The suite was just actually located on the 3rd floor of the same building where the front desk is located. She could have been honest upfront and told us the real situation instead of lying and pretending that where she put us was the suite that I paid for. I demanded a refund but there was no manager on duty. Night time came, water supply in the room was very low.

Staff very helpful and friendly Nice terrace upstairs with view

Rooms [most] with view of concrete wall Bad location

The staff are friendly accommodating and honest .

It’s quite old , I think the eh need to renovate or replace old Furnitures and stuff .

Staffs are very attentive.friendly. Helpful

Family rooms lack guest needs like China wares .glasses and cups Extra plates are needed.tv sets are not functional. Swimming pool is far from hotel. Not Disable and wheelchair friendly hotel.lots of mosquitos inside the rooms

The place is cozy ..very near in some attraction like Peoples palace,SkyRanch.

Nothing..the weather is unpredictable bcoz we went there July.

Room is fine. It's clean. Staff are very accommodating.

No telco signal. Internet is so bad. We cannot connect because it didn't reach our room. We thought we can relax there. No Netflix. Cable connection is unstable.

The staff went above and beyond to make the stay a experience not too forget. :))

clean and comfortable. The staffs are very friendly and approachable. They will greet you everytime they see you. accessible to restaurants and convenience store

The electric kettle isn’t working. You need to walk to the other building (You will walk on the road not just inside lee boutique) to use the pool which I thought is accessible to the room. The pool was close and you need to wait for them to call the staff to open it for you which took almost an hour of waiting plus we felt a little awkward about it coz it’s like telling them to set up the pool just for the 2 of us so we cancelled. Bathtub drainage stopper is broken. You need to call them after every use to drain the tub manually. After eating dinner outside we went back to the hotel then our key card isn’t working so we need to call them AGAIN to open it manually. Too much hassle.