La struttura e' in una zona nevralgica, molto signorile, pulizia eccellente, stanza ottima e ben dotata del necessario, servizio eccellente accompagnato da una gentilezza e cordialita' assoluta, ci ritornero' sicuramente!!

Non c'e' stato nulla di negativo!!

Great location, incredible quality, amazing price

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Una habitación preciosa con todo tipo de detalles, tanto la decoración como el café, utensilios de aseo, etc. Perfecta para ir en pareja. Cerca de la estación de Florencia. Silencio en los pasillos y fácil check-in.

El tranvía hace bastante ruido y en nuestro caso teníamos la habitación que daba a la calle y era molesto.

Durante il mio soggiorno presso l'hotel, l'esperienza è stata eccezionale. Non mancava assolutamente nulla: la gentilezza del personale era esemplare, sempre pronti a soddisfare ogni necessità con un sorriso. La pulizia delle camere e degli spazi comuni era impeccabile, una vera meraviglia. L'attenzione ai dettagli e l'eccellenza del servizio rendono questo hotel superlativo. Consiglio vivamente a tutti di soggiornare qui per garantirsi un'esperienza indimenticabile.

La cama es cómoda y el baño está bastante apañado. Resalto también la ubicación.

Todo excelente

Location was very good for us, room was nice and clean! Easy access and great communication! Quiet area , very close to train station!

Better ( is hard as the tram rides very close so if you a light sleeper can be an issue) we used ear plugs so was okay) we slept okay! Shower when you put it on the little shower the top one goes on still) annoying for me as I hate wetting my hair! Maybe a bit of milk for coffee would’ve been nice in the room!

CAUTION!! Please read before you book! 1. Before we checked in, we got a casual message from them stating the Aircon is not working. Upon calling them, they refused to relocate us / find us another hotel even though we were ready to pay any differential amount in tariff instead the lady spoke very rudely as if we were at fault for not accepting to stay without the Aircon and were told that we were free to leave. Since we did not want to compromise on our safety as we would have had to keep the windows of the room open for ventilation due to no air flow/help/information/willingness to assist was assured from the lady, we decided not to check in instead find another accommodation. But due to high season, we could not find any other accommodation that evening and were left with no option but to take the train to Bologna and check in at Mercure. 2. When we asked for a refund, she vehemently refused to refund the money. 3. Upon contacting booking.com, they agreed that the incident qualifies for a full refund but could not convince the Guest House owners to return the amount hence, they were helpless!! In view of the above, I would advise you all to be cautious while booking this place as you might fall prey to fraud as well. The whole experience and incident was absolutely harrowing, unethical and highly unprofessional. I also find booking.com responsible for this fraud and for not being able to do justice here. The only reason why this property was booked by me was because it was listed on booking.com and now I shall think twice before using this platform. I will, in any case, take this matter up with the appropriate Law authorities for further action. PS : Attached are snapshots of the conversation with the Guest House.