Casona Plaza Hotel Arequipa

sehr freundliches Personal, gute Lage

Fruestueck eher unterdurchschnittlich Ausstattint maessig

The staff was friendly and helpful. The breakfast was good. They always had hot water for tea in the lobby. The room was quiet and it was not a busy street.

The street itself didn't have much to interest us, but the location was still good because the main square and interesting areas were easy to walk to.

Sehr nettes Personal. Gute Lage

Fruestueck war maessig

The location was only a 10 minute walk from the Plaza de Armas. The hotel advertised that it could arrange a taxi to pick up from the airport. The staff were polite. The room was spotlessly clean. Although during the booking process I had requested a room on a low floor, I was allocated a room on the top floor, but it had a clear view of the Misti Volcano, which was lovely.

The breakfast was underwhelming and basic. After 2 days, I went out for breakfast for the rest of my stay. No staff member was present at the restaurant entrance to welcome guests to breakfast, although on the second day, the cook came out of the kitchen and offered to cook eggs for the guests. The room had a paid mini-bar (which contained water and other beverages) but no complementary bottes of water were provided daily. The day before I left, at 8.30am the reception rang to ask whether they could clean my room, which was unacceptable. This put me under pressure to go out earlier than I woud have wished, for the convenience of the cleaning staff. There is a self-service drinks machine in the hotel reception. I had thought this was complementary (to be expected in a 4-star hotel), but I was charged 8 soles for a hot drink. THERE WAS NO SMOKE ALARM OR AIR CONDITIONING IN THE ROOM. The lack of a smoke alarm was a considerable Health and Safety concern for me (even though it is a no-smoking hotel, as fires can start due to electrical issues). I would have expected both a smoke alarm and air conditioning in a 4 star hotel (and I would expect these even in hotels with lower star ratings).