Exterior of the hotel

Hygiene... They gave me a "premium room" which didn't look much nice. I shifted to a room the ground floor termed as "deluxe room" ... They towels were really dirty and the amenities weren't there ... Overall, it was a one time stay and would not recommend nor stay again !! Instead, Hotel Nuo looks very refined and elegant !!!

the location was clean and safe. and the staff was friendly and helpful.

the room and bathroom were dirty. i had the staff give us new sheets but the bathroom were still dirty. the breakfast was just alright.

Be careful of the ratings you see on booking.com; the service must have changed since the good reviews a few months ago as our experience was completely underwhelming and below mediocre at best. - The only positive was the location as we were close to the M block shopping market which had most amenities. - There were also plenty of fantastic restaurants nearby. - SOME of the staff were polite and proactive in providing good service.

I could write a whole book on the negatives, but here are the main ones: - They don't accept international credit cards (and this was not specified ANYWHERE before we booked), so literally we got off a 14 hour flight and were told we could not check in. Luckily we had exchanged our currency for some Rupees and were able to check in, but the attitude we got was of complete indifference and rather than work it out we were told to just find another hotel (once again, we were extremely jet lagged, and close to freaking out over this rude treatment). It almost seemed like the individuals working here were not interested in providing customer service or even earn money due to their instant suggestion of just finding another accomodation. - Hot water was unavailable most of the time and we needed to call the front desk to turn on the boiler every time (that means no hot showers at night) - A few individuals at the front desk staff were extremely impolite, as mentioned before on our first day when the credit card payment was declined, my family member voiced her frustration to the front desk staff and they had 3 female staff members who just started ignoring her and looking at each other with slight smirking and look of contempt. - The breakfast was mediocre at best, just similar dishes switched back and forth every 2 days. I do not know who rated this as "good breakfast". The staff service was below par, and I saw multiple people complain about the lack of service and slow service. - There were no windows in the room we had, so throughout our stay we were stuck in a stuffy environment and even though the hotel has a no smoking policy, at least a couple of nights we were faced with cigarette smell in the room that came from somewhere.

It’s over priced on Booking.com Direct booking would have been cheaper. infra is poor and old.

location and food quality good

very clean and at a good location

towels were slightly stained