AMC Royal Hotel & Spa

Everything

Nothing everything was perfect

The staff are very professional, attentive, well trained and customer oriented. Everyone from the reception, restaurant, staff, cleaning personnel is very helpful and extremely polite. I highly recommend Movenpick Al Gouna for high standards at very reasonable rates and peace of mind.

Wir kamen in der Nacht an, der Ckeck In war schnell und unkompliziert, im Zimmer gab es Abendessen für uns und Getränke. Das Personal- außer einem unverschämten ägyptischen Koch- waren sehr freundlich und zuvorkommend. Meine Kinder hatten sehr viel Spaß, das Animationsteam hat immer sowohl am Strand als auch am Pool Aktivitäten veranstaltet und für gute Laune gesorgt. Die Auswahl an Obst und Gemüse war perfekt. Ein besonderer Dank gilt dem netten ägyptischen Kochchef ( Küchenleiter) Herrn Samih, der äußerst freundlich und lösungsorientiert war. Das Restaurant am Strand war mega schön. Wir kommen wieder am 19.11. 😄 also bis dann 👋

-Manchmal waren die Toiletten in der Lobby nicht sauber. - Es gab manchmal plötzlich kein Wasser zum Duschen. Probleme wurden aber gelöst. Angeblich war’s ein Rohrbruch. - Leider spricht so gut wie keiner Deutsch (Animation und Hotelpersonal), aber Englisch ging. - Das italienische Restaurant war leider sehr enttäuschend.

Clean and comfortable room. Beach wind breaks were fantastic to preserve some warmth in the relentless windy weather. Water slide park was nice.

Cold and windy weather made it a poor sun destination. Outdoor lunch restaurant not open. It was impossible to get bedding to make up the couch bed; required five separate requests throughout an entire day and I finally had to go down to the front desk and get frustrated to get support. Pool staff kicked people out 5minutes before pool closing time each day. Ice cream at the pool was very poor quality. Food at the buffet was ok, but lacked flavour and variety. Water slide park across the busy street is odd and the water there was frigid. Drink quality (juices, for example) were very poor quality. No pool towel exchange readily available. Constantly pestered by spa and aquatics staff while sitting by the pool or beach, like every 5 minutes we would be bothered by them. Leave us alone! Pillows overstuffed and not comfortable. I would definitely not return to this hotel. And definitely not in February with the strong winds.