The Queens Hotel & Spa Bournemouth

The staff were great and very friendly, the swimming pool / spa was a lovely addition and the location is spot on.

The room look a bit tired looking

The breakfast was very good. The location was very good. The room was big & airy. Plenty of car parking. The spa treatments were very good. The garden was nice.

Lack of staff in the bar

Our room seemed to have been renovated relatively recently. The bed was comfortable and it was very clean. Restaurant staff and meals great. I had a late lunch in the bar and breakfast. This was a last minute booking and Im glad we got it.

The walls are a bit on the thin side. As we were with our little dog, I had to keep the tv on so he wouldn’t be barking to any movement in the room next to us. I was also conscious of not disturbing them for the same reason.

When we got the room allocated to us was stained carpet. The side bed furniture was scratched. Looked like dog hairs was on the chair. We asked for a room change but was refused. I eventually spoke with Camilla brilliant front desk receptionist I told her I have previous bookings and I was here a few weeks ago. The treatment we got on arrival was unacceptable. Camilla found time to put everything right. CAMILLA SHOULD BE APPOINTED TO TRAIN THE FRONT DESK STAFF ON HOW TO RETAIN CUSTOMERS. thank you Camilla for making my stay comfortable