The location of the property is absolutely perfect! Great views and beautiful surroundings. Marvin was SUPER responsive and helped us coordinate an amazing private chef for my husband’s birthday and a boat tour of two of the villages. The staff on the property were fabulous, too.

The only thing I wish the villa had was a fan.

The stunning view from the villa, the quiet and the wild area, (with all the sounds of the birds), the garden in the property, the service and the kayaking in the lake.

The access to the property (a lighting signal would be great for the night) and the narrow road to drive to our villa.

We had a wonderful experience here at Villa B’alam Ya! Prior to arrival, Marvin provided directions to the villa and options to get there. We had arrived earlier than the check in time, so they allowed us to drop off our bags while we went to explore the town. Marvin & Erika messaged us when the room was ready, and when we arrived, our bags had already been sent to the room ! We had hiked Volcano Acatenango the day before, so I was very sore and struggled to walk down to the villa. Erika had asked a staff, Carlo, to drive us down to the villa ! During our stay, everything was wonderful. We enjoyed our time on the lake kayaking and paddle boarding. On our very last day, I had unfortunately fell very ill, likely from something I had eaten in town. Marvin took care of us. I messaged him in the morning asking if someone could help me go to the pharmacy, he went there personally and delivered medicine to us. Even though the villa was full and we couldn’t stay there any longer, he helped us by making some calls, booked us a new hotel room in town, and asked a staff to drive us straight from our room to the hotel. When we were departing the villa, Marvin told us to reach out if there’s anything else he could assist us with. I cried. In a very unfortunate circumstance, a kind person’s action really makes a difference. Marvin even provided 2 hospital’s names and phone numbers. I went to one of the hospital he suggested, and received very good care, and was sent on my way the correct medication to recover in my hotel room. Thank you to Marvin and his team. We had an unforgettable experience.

We enjoyed everything, we had the villa Soluna, the place is Amazing, the staff is very nice, helpful and accomodating So quiet and relaxing with a breathtaking view One of the best stay of my life !

Nothing - of course a little expensive but worth it

Top notch service, beautiful property, amazing stay.

Nothing.

The location was incredible and the property managers went truly above and beyond to make our stay unforgettable.

Marvin and Erica were so attentive from the very start, answering any questions I had. The place was absolutely perfect, zen, with the best views.

Stunningly beautiful. surrounded by nature and scenic views of the lake. Five star staff and Marvin is absolute gem of a person. Extremely attentive and helpful with everything we asked of him.