Where to start. First of all everything was outstanding. The staff. They were friendly, helpful and spoke good English. They were very accommodating to any questions or inquiries. They also had a free Udon tasting trial, a Yukata trial wear, so that you can get to experience Japanese traditions. The hotel room. It was as described. A old-style Japanese room, modern amenities were available. Electricity was available, it had air conditioning, bathrooms were old style, but still modern. The Ryokan. It was very good, the view from the 4th floor was superb and it was open for a long time, so you didn’t feel the need to rush your experience. Instructions for people who aren’t familiar with the rules for Ryokans are also provided. The food. We took only breakfast, so I can’t speak for the dinner, but the breakfast was good. It was traditional Japanese cuisine, it was good and was very plentiful. For us after eating breakfast, we would feel full until the evening.

To be honest. I really can’t add anything meaningful as to what I didn’t like. Maybe it was a bit weird that some pieces of food in the breakfast were served chilled, but they didn’t taste bad.

The staff was so nice since we arrived late, they still allowed us to have the dinner and it was amazing. The breakfast was really good too. The onsen was relaxing and the views of the lake were fantastic. The staff was so kind. Was worried about the traditional bed, but it was really comfortable. I was able to walk around the lake to oishi park and see the sunrise. The room temp was perfect and of course the amazing Japanese toilets. Amazing experience.

There was a pillow with like hard beads in it which was uncomfortable, but I wish I realized there were more pillows in the closet.

We loved our stay at this hotel! The staff was very friendly and accommodated everything we needed. The onsen was beautiful with a view of the lake and mt. Fuji. The location was perfect - a quick walk to the tram and easy to rent bikes. Food was amazing and they accommodated a non-meat eater with a custom meal for both breakfast and dinner. Our room was very comfortable. We would definitely stay here again!

The view of the room is unbeatable and you can see Mt. Fuji outside your window.

The hotel facilities are kind of old. It didn't fully meet my expectations with the price I paid. But it's understandable that the hotels in this area are overpriced, given the location.