breakfast was awesome. warm, lovely, friendly staffs/chef and ambience.

no room slippers, no hairdryer, no cottonbuds provided in the room/bathroom. had to pay a deposit of rm150 during checkin (refundable during checkout).

Love the top notch service! Surprised my son for his bday with a cake towel, handwritten bday card, balloons, petals and a slice of cake. Best part is I didn’t request for that extra service and we booked on short notice like an hour beforehand. The welcome choc chip cookie is amazing and delicious! Breakfast was amazing. Extensive spread with waffles, pancakes, egg station, pastries, ice cream, prata, cheese section, teh tarik and many many more. There’s a pillow menu. And lastly, my mom fainted and fell face down and fractured her cheekbone on the way back to the hotel ( not the hotel itself) and I asked for ice via room service. They delivered a bucket of ice and also napkins in a jiffy. The room service even called me that night itself and the next morning to check on my mom. Great job all around! We will be back!

Not hotel’s fault at all. If walking to the shopping malls, need to be extra careful, especially for elderly or young kids. Better yet, just drive or book a grab.

Excellent staffs

None

Great location and excellent service from the staff. Room service was excellent too, their response time is top notch.

Nothing to complain.

The friendly staff and the Crabtree and Evelyn shower gel, shampoo and conditioner…

It’s a fairly crowded hotel and during breakfast it could be a long wait at certain meal counters but overall the food was good

The service provided by the hotel staff was one of the best service I have ever experienced. They graciously changed my twin bed room to a king room because I had requested for the twin beds to be joined but couldn’t due to a desk in between. As my husband and I were travelling with a two-month old, we had many things that we were carrying with us in addition to our luggage, so a hotel staff stepped in immediately to help bring our luggage all the way up to our room with us. The staff at the hotel were all friendly and welcoming too. These were a couple of good services that we experienced and as new parents, we really appreciate it. Kudos to the staff at Double Tree by Hilton!

None, all is good!

Room - cleanliness, bedsheets, toilet, and carpet were perfectly cleaned. Room - in room complimentary drinks were replaced with glass bottles hence Doubletree Hilton has improved on recycle, green earth and sustainability promotion. Breakfast - A variety of food selections, including Continental, Chinese, Indian, and Malay breakfasts are available. Awesome and tasty.

parking bays are not easily available. So, if you go out exploring JB town and come back later at night, you may struggle to find an available bay.

The reception was grand and welcoming. Room that we stayed in was clean and comfortable.