voco Lythe Hill Hotel & Spa by IHG

The location was fantastic And the spa was very nice

The spa lockers were mostly broken and could do with an upgrade

For the price the hotel is very good, the breakfast eas fabulous as were the two members of staff who were serving breakfast-very welcoming and helpful.

Room was good but the paintwork could definitely use a touch up in places. I enquired about using the pool with my daughter who is 12 before arrival and was told the hotel policy was to o my allow them an our slot as only 6 children are allowed on the pool at time. Totally understandable, but as there were only 2 children that joined at the end of our session which made three in total we should have been able to continue using the pool. As we are charged an adult price for the room, I don’t see why my child of 12 cannot use the pool for the same time as an adult. Pool changing area could really do with a revamp, it makes the hotel look very dated and not in keeping with the hotel rooms

The room was clean, spacious, comfortable and quiet. Dinner and breakfast in the restaurant were very good. The spa pool was excellent. The grounds of the hotel and views of the countryside were amazing.

Restaurant service a little slow, but very friendly staff.

This is a lovely period property, and the newer elements have been designed sympathetically. The food (dinner and breakfast) was delicious. The rural setting was great.

The barman was very rude, accusing us of not paying for coffee when we had paid one of his colleagues. It really spoiled our wedding anniversary celebration to be accused of stealing. The waiters/waitresses were mostly sweet but very young and were not being well managed, so that for example our starter arrived before our drinks at dinner. The Tudor building is very atmospheric but it means the floorboards are creaky and thin, so it’s not completely quiet. We were v disappointed that there was not a jacuzzi: as other reviewers have noted, it’s just part of the swimming pool so the water is cold and not relaxing. The toilet in the changing rooms was broken and the showers were not clean. Most of the lockers were broken. Sadly, the hotel needs investment and better management.