La Terraza de San Juan

Breakfast was amazing!! The staff were amazing!! The area of the hotel is very convenient and the hotel and cafe is charming! The pool is unique and gives beautiful views especially at night! I definitely will be back 🩷

Room was a big small and no microwave

My room was big

The doorway window was too big and the light from the hallway was coming in Maybe the room need a curtain to make it darker

Location. Location

Rooms, common areas lacking attention and simple maintenance. My feeling is the staff has forgotten what the customer wants and forgets to do simple maintenance like lubricating cracking bathroom doors or checking if WiFi extenders are functioning. Pool water was not clean.

The ambience of old San Juan in the hotel was wonderful! The cleanliness of the room was wonderful. Having a bar to go hang out at in the evening on the bottom floor was perfect so I didn’t have to walk up and downhill of the streets to come back to my hotel after having a few drinks.

It took almost 20 minutes to find someone when checking in, in order to actually check me in. The coffee bar area takes a little bit of time to actually get a coffee. While I appreciate that, it’s fresh brewed right there, when you have three or four people all trying to get a coffee it can take 30 or 40 minutes. The pool is very small so if three or four people are in there you don’t really have any space but to just stand in the pool. The elevator take a very, very long time to go up and down three flight. I was able to walk up three flights of stairs to my room get what I need out of the room and come back downstairs before the elevator was even available. Mind you there was nobody else using the elevator, that’s just how long that elevator takes. When you are actually in the elevator coming down, expect to be in there for at least 2 and a half minutes to three minutes before you get from the third floor to the bottom floor.