very nice hotel~

Amazing stay at this ryokan! The onsen in our room and private outdoor one were amazing and relaxing. The food was excellent, including the free milk, Yakult, and ramen throughout the day. All the staff were so kind and hospitable.

The hot springs were good. There was public bathroom and private ones. The private bathrooms did not need to booked. Nice staff. Comfortable room with good view. But the restaurant was poorly ventilated. On my first dinner day, the smoke flew towards my face. The staff seemed not much can be done even I spoke out. I appreciate they changed my seat on the second day. The time of meal was strict. I asked a time for breakfast on the next day. They told me just tell the staff at dinner time. But while I told them at dinner. I was rejected for that particular time coz it was full. I accepted but not feel very happy. I appreciate the hotel try to keep some culture of Japan such as exchanging slippers after entering hotel, keep the room key when the guest go out. But I think not all the staff familiar with the policy. They got confused while I asked for my room key when I came back. It was not cheap. I expect more for this cost and the rating ( on hotel.com). But I appreciate there are some staff know English.

Amazing location and amenities. The outdoor public bath was incredible, and we splurged with the onsen in the room, which was worth every bit. There was also a massage chair in our room which my partner greatly enjoyed. Dinner and breakfast all incredible, but the front desk staff we had issue with. Initially the fortnight prior to my booking, I could not find out access to the hotel, and emailed to ask if there was a shuttle pick-up location. I did not receive a response. Two or three days prior to the booking, I researched online and discovered there was a free shuttle from Hirayu Onsen, and emailed a follow up, asking if I needed to book the shuttle or what times they would go by. Again, no response. We ultimately ended up walking to the hotel from the Hirayu Onsen stop, which was ok that day as it was downhill and good weather. The other issue was on the day we checked out. I had checked with the front desk the night prior as to whether we could use the shuttle service to go up the hill to Hirayu Onsen, but the earliest it started was 9.00am. As we needed to leave by 7.00am, I thanked them and declined. However the next day it was raining at check out time. We were not offered umbrellas, or an offer to call a taxi. They watched us leave with no comment. We finished our two night onsen experience which cost me over $1500 for two nights, with wet clothes, shoes and luggage.

Amazing location and amenities. The outdoor public bath was incredible, and we splurged with the onsen in the room, which was worth every bit. There was also a massage chair in our room which my partner greatly enjoyed. Dinner and breakfast all incredible, but the front desk staff we had issue with.Initially the fortnight prior to my booking, I could not find out access to the hotel, and emailed to ask if there was a shuttle pick-up location. I did not receive a response.Two or three days prior to the booking, I researched online and discovered there was a free shuttle from Hirayu Onsen, and emailed a follow up, asking if I needed to book the shuttle or what times they would go by. Again, no response. We ultimately ended up walking to the hotel from the Hirayu Onsen stop, which was ok that day as it was downhill and good weather.The other issue was on the day we checked out. I had checked with the front desk the night prior as to whether we could use the shuttle service to go up the hill to Hirayu Onsen, but the earliest it started was 9.00am. As we needed to leave by 7.00am, I thanked them and declined.However the next day it was raining at check out time. We were not offered umbrellas, or an offer to call a taxi. They watched us leave with no comment. We finished our two night onsen experience which cost me over $1500 for two nights, with wet clothes, shoes and luggage.

Highly recommend this hotel. My kid’s first experience of onsen. She love it! Everything is perfect in the hotel and facilities are great! Love the free milk and free Raman

Simply perfect

Beautiful location around 1 hour from Takayama in the mountains. Staff are incredibly helpful and attentive. Would stay again.

Staff are nice and helpful. We enjoy the private hot spring!

Fabulous place, we love it. Onsen is very nice with various choice to select from public to private. You have to try the private outdoor one, it is fantastic.

The hotel was lovely and I would really recommend it. We had a suite. It was very clean and comfortable. The beds were traditional style ie very low to the ground. I personally found the mattress quite hard, but I’ve found that everywhere I’ve stayed so far. My husband liked it! The onsen in the bathroom was one of the best things about the room. The hotel also had public and private baths inside and outside. You have to reserve the private baths, but we had no difficulty doing so. The outside private bath was beautifully warm. The hotel also provides kimonos and traditional work style top and bottoms (can’t remember the name) to wear whilst at the hotel. You also have to wear their slippers. However they catered mainly for shorter people. My husband, probably a UK medium had to have extra large and the slippers were too small. The staff were all very polite and spoke some English. We ate at the restaurant for dinner one night and it is definitely worth doing (if you like Japanese food). A variety of different courses. The only improvement I can think of is if we could have been given a bit more info on arrival about what we needed to do about booking the baths, what we should wear in them etc. But we figured it out okay in the end. The hotel is close to the bus station so easy walk. They also had a shuttle bus that could drive you up to the bus station. If you did want to eat somewhere other than the hotel there were quite a few options close by.

The hotel was lovely and I would really recommend it. We had a suite. It was very clean and comfortable. The beds were traditional style ie very low to the ground. I personally found the mattress quite hard, but I’ve found that everywhere I’ve stayed so far. My husband liked it! The onsen in the bathroom was one of the best things about the room.The hotel also had public and private baths inside and outside. You have to reserve the private baths, but we had no difficulty doing so. The outside private bath was beautifully warm.The hotel also provides kimonos and traditional work style top and bottoms (can’t remember the name) to wear whilst at the hotel. You also have to wear their slippers. However they catered mainly for shorter people. My husband, probably a UK medium had to have extra large and the slippers were too small.The staff were all very polite and spoke some English.We ate at the restaurant for dinner one night and it is definitely worth doing (if you like Japanese food). A variety of different courses. The only improvement I can think of is if we could have been given a bit more info on arrival about what we needed to do about booking the baths, what we should wear in them etc. But we figured it out okay in the end.The hotel is close to the bus station so easy walk. They also had a shuttle bus that could drive you up to the bus station.If you did want to eat somewhere other than the hotel there were quite a few options close by.

Budget hotel, spacious room. Only difficult to locate it in the night

The staff in this hotel are very nice. The room is very clean and comfortable. It is happy that there is massage chair in the room as well.

The staff in this hotel are very nice. The room is very clean and comfortable. It is happy that there is massage chair in the room as well.

Very good service. Shuttle bus is convenient. People are very nice. Environment is quiet and nice.

A very nice onsen hotel with extremely helpful and friendly staff. However we found it overpriced comparing to other onsen hotels with similar facilities. We stayed in the Japanese style room with private onsen bath tub. Very nice room but the layout is not as pleasant as other onsen hotels. Overall a very nice hotel but we'd stay in other onsen hotels as there are many other choices with the price we paid.

A very nice onsen hotel with extremely helpful and friendly staff. However we found it overpriced comparing to other onsen hotels with similar facilities. We stayed in the Japanese style room with private onsen bath tub. Very nice room but the layout is not as pleasant as other onsen hotels. Overall a very nice hotel but wed stay in other onsen hotels as there are many other choices with the price we paid.

A very nice onsen hotel with extremely helpful and friendly staff. However we found it overpriced comparing to other onsen hotels with similar facilities. We stayed in the Japanese style room with private onsen bath tub. Very nice room but the layout is not as pleasant as other onsen hotels. Overall a very nice hotel but wed stay in other onsen hotels as there are many other choices with the price we paid.

it's easy to find and has free shuttle bus service. we booked the room with private onsen bath tub. the open-air private baths are also very nice and easy to reserve. staff is extremely helpful and friendly. food is great. we'd love to come back again!

A beautiful onsen hotel, a 5 star hotel.

We booked the hotel with the hot tub inside the room, dinner and breakfast included. The meals were all amazing!! One of the caveat is the hot tub doesn't look as big as it advertised but a small one that just fits one person with legs folded. The private outdoor onsen allows 30 mins per session, which is enough for most people. But for elderly who walks slowly, that might take up to 10 mins to get there and change, the time would be a bit rush. If they could provide 45 mins per session that will be better. Also, when we reserved the onsen session at night, the old gentleman at the counter says he will give me a call to our room when it's ready. I never received the call and when we called at our booked time (10:30pm) to check, he didn't understand what we said and said it was full. The call was passed to another lady who can speak better English and then said the onsen is ready. It took around 10 mins for them to figure out the availability but the session expires in 20 mins. Walking there without getting lost and get change etc almost left us with 10 mins in the onsen. So be sure what is communicated and understood by the staff is important. Not much view from room, but all in all it is a comfortable stay.

We booked the hotel with the hot tub inside the room, dinner and breakfast included. The meals were all amazing!! One of the caveat is the hot tub doesnt look as big as it advertised but a small one that just fits one person with legs folded. The private outdoor onsen allows 30 mins per session, which is enough for most people. But for elderly who walks slowly, that might take up to 10 mins to get there and change, the time would be a bit rush. If they could provide 45 mins per session that will be better. Also, when we reserved the onsen session at night, the old gentleman at the counter says he will give me a call to our room when its ready. I never received the call and when we called at our booked time (10:30pm) to check, he didnt understand what we said and said it was full. The call was passed to another lady who can speak better English and then said the onsen is ready. It took around 10 mins for them to figure out the availability but the session expires in 20 mins. Walking there without getting lost and get change etc almost left us with 10 mins in the onsen. So be sure what is communicated and understood by the staff is important. Not much view from room, but all in all it is a comfortable stay.

excellent onsen hotel, all experience in this hotel is unforgetable. private onsen bath is free.

excellent onsen hotel, all experience in this hotel is unforgetable.private onsen bath is free.

This is a well organised, well run onsen that will allow you to tick off your bucket list wish of visiting a traditional onsen; if it isn't on your list it should be. Recommend paying extra for an onsen in your suite although you cant beat the outdoor private onsen for ambience. The set dinner was a culniary delight ...and frankly not much other options in Hirayu if you don't eat in. The only caution is that you'll over indulge in the artistery bthat goes on in the food presentation. Highly recommended.

This is a well organised, well run onsen that will allow you to tick off your bucket list wish of visiting a traditional onsen; if it isnt on your list it should be. Recommend paying extra for an onsen in your suite although you cant beat the outdoor private onsen for ambience. The set dinner was a culniary delight ...and frankly not much other options in Hirayu if you dont eat in. The only caution is that youll over indulge in the artistery bthat goes on in the food presentation. Highly recommended.

Eating venue with nice scenery, some private onsens can be booked free of charge.

At arrival there was no friendly welcome, just the comment that check in is at 3pm and we have to come back. After 3pm we returned and staff explained a lot of DON'Ts in detail, but not much about the facilities and how to use. Confusing layout made it very difficult to find the room and staff did not guide us there. During check out we waited 10 minutes unattended at the counter - the staff on duty standing opposite of us just pretend to not see us. Very obvious that they don't want foreigners in their hotel and prefer to only deal with Japanese. Very disappointing.

At arrival there was no friendly welcome, just the comment that check in is at 3pm and we have to come back. After 3pm we returned and staff explained a lot of DONTs in detail, but not much about the facilities and how to use. Confusing layout made it very difficult to find the room and staff did not guide us there.During check out we waited 10 minutes unattended at the counter - the staff on duty standing opposite of us just pretend to not see us. Very obvious that they dont want foreigners in their hotel and prefer to only deal with Japanese. Very disappointing.

We booked the room with private onsen for three nights and that's so relaxing. The 9 course dinners (Japanese cuisine) (half board) were superb and have certainly exceeded our expectations in terms of quality and quantity. Breakfasts are different every morning too. The cost may be considered high but it's worth it. Not a lot of staff can speak English but should be able to get by. The lady night manager was not particularly friendly but overall the atmosphere was very professional. Highly recommended.

We booked the room with private onsen for three nights and thats so relaxing. The 9 course dinners (Japanese cuisine) (half board) were superb and have certainly exceeded our expectations in terms of quality and quantity. Breakfasts are different every morning too. The cost may be considered high but its worth it. Not a lot of staff can speak English but should be able to get by. The lady night manager was not particularly friendly but overall the atmosphere was very professional. Highly recommended.