ME Colombo

Convenient location. Room was clean. Staff were helpful. Hotel needs an update. Shower went cold within a couple of minutes. Road noise was prominent and loose external fixtures need to be repaired. Balconies were a good addition but external parts of the building need cleaning

Already reviewed my stay, for both reservations, earlier.

Had 2 separate reservations and the initial one was more expensive. That initial room was dirty (sewer flies in the tub, strong mildew from the shower, stains on the couch, dust/webbing hanging from the lights, weak fan etc.) Second reservation I politely asked that the room be cleaned and they did absolutely that. Still had bugs but they gave me spray. Confusion with restaurant staff--the just do not fill in the blanks nor say they don't understand. They just do things and keep wondering why you're not happy. The hotel manager, however, worked ALL of this out. Got on everyone to make sure I was taken care of, midway. Staff are very friendly and sincere! The hotel is wonderful and it was amazing by the last 24hrs. Just a shame I have to be in this weird spot of being a polite foreigner and firmly getting what I paid for. Good food. Excellent breakfast! Guests are often foreigner or well-done locals; and, we want clean rooms as soon as you give the key. End of story.

Rent, pent, god service